Title Last Updated Name

Telephone: Contact Center Open/Close Utility

06/19/2017 hicksonm

Telephone: Voice Over Internet Protocol (VoIP)

03/17/2017 hicksonm

Access Tokens

05/30/2017 jmruk

Add a New Device in Duo (Phone Number or Mobile App)

05/15/2017 mattmart

Add A User to a Provider Organization

06/06/2017 jmruk

Adding Trust for InCommon Certificates to an Existing Cosign Installation

04/18/2017 mattmart

Administrative Access to the MCommunity Directory

04/07/2017 aemaly

AFS Course Home Directory Application

03/20/2014 aemaly

AFS Overview

03/20/2014 aemaly

All-Password Reset Policies, Procedures, and Agreement

07/08/2016 aemaly

An Overview of the MCommunity Directory

02/16/2017 aemaly

API Directory Field Description

06/11/2017 jmruk

API Glossary and Frequently Asked Questions (FAQ)

05/30/2017 jmruk

API Overview

05/08/2017 jmruk

API: Create and Test an API

06/13/2017 adroehm

API: Publish an API

04/20/2017 adroehm

API: Subscribe to an API

04/21/2017 adroehm

Approve Subscription Requests

05/30/2017 jmruk

AppsAnywhere

03/27/2017 jmruk

BlueCat: Basic BlueCat Information

01/04/2017 alhudeck

Bluecat: BlueCat Training

01/04/2017 alhudeck

BlueJeans: Schedule a Meeting without a Personal PIN

05/18/2016 hicksonm

BlueJeans: Add a Delegate to Assist You with Scheduling BlueJeans Meetings

06/06/2016 hicksonm

BlueJeans: Attend a BlueJeans Meeting

hicksonm

BlueJeans: Change a Meeting ID

06/29/2016 adavoux

BlueJeans: Create University of Michigan BlueJeans Account

adavoux

BlueJeans: Join BlueJeans Meeting with a Single Touch from Videoconferencing Systems

06/07/2016 adavoux

BlueJeans: Modify BlueJeans Settings

adavoux

BlueJeans: Using BlueJeans with Common University Videoconferencing Systems

hicksonm

Box: Accounts for People Who Leave U-M

11/08/2016 efruth

Box: Best Practices and Tips

02/23/2017 efruth

Box: Collaborate Using MCommunity Groups

03/31/2017 efruth

Box: Collaborating Outside of U-M

03/20/2017 efruth

Box: Using Single Sign On

07/07/2016 efruth

Box: Working with Sensitive Data

05/30/2017 efruth

Browsing the World Wide Web With Lynx

03/20/2014 aemaly

Canvas Admin: Changing File Storage Quotas —Individual Courses

10/08/2016 mwagner

Canvas Admin: Changing File Storage Quotas — All Courses

10/08/2016 mwagner

Canvas Admin: Moving Courses to Another Sub Account

10/07/2016 mwagner

Canvas and CTools — Converting and Comparison

10/03/2016 mwagner

Canvas: Beginning and End of Term Information

10/03/2016 mwagner

Canvas: Changes You May Encounter After Converting from CTools

10/03/2016 mwagner

Canvas: Course Manager Tool

10/05/2016 mwagner

Canvas: Enabling and Using the Tools

10/03/2016 mwagner

Canvas: External Apps to Use with Canvas

10/05/2016 mwagner

Canvas: For Macs — Moving CTools Resources to Canvas Files

10/05/2016 mwagner

Canvas: For PCs — Moving CTools Resources to Canvas Files

10/05/2016 mwagner

Canvas: Options for Adding Weblinks

10/03/2016 mwagner

Canvas: Preparing Final Grades for Wolverine Access

10/05/2016 mwagner

Canvas: Student Guide

10/05/2016 mwagner

Canvas: The Basics

10/03/2016 mwagner

Canvas: Tips and Troubleshooting

10/03/2016 mwagner

Canvas: Unit Admin Guide

10/05/2016 mwagner

Canvas: Want to Get Started Quickly?

10/03/2016 mwagner

Case Study: What It Is Like to Use Two-Factor for Weblogin

05/22/2017 mattmart

Change Your Duo Options and Settings

05/15/2017 adroehm

Choosing and Changing a Secure UMICH (Level-1) Password

02/08/2017 aemaly

Cisco Finesse: Desktop Guide

01/19/2017 efruth

Cisco Unity: Overview of Voice Mail

04/05/2017 efruth

Communicating and Resetting Passwords for Sponsored People

05/29/2017 mrr

Configuring Kumo

03/24/2017 jmruk

Configuring Your Service Provider for Step-Up Two-Factor Authentication

04/07/2017 aemaly

Configuring Your Service Provider for Two-Factor Authentication

07/20/2016 aemaly

Contact Center: Tableau Dashboard

01/12/2017 efruth

Copy, Fax, or Scan (Xerox Workcentre Model 5755)

05/03/2017 adroehm

Copy, Fax, or Scan (Xerox Workcentre Models: 3655, 7835, 7970)

05/03/2017 adroehm

Cosign Setup for Apache Web Server

04/18/2017 mattmart

Cosign Setup for Microsoft IIS

04/18/2017 mattmart

Course Groups in MCommunity and Google

02/16/2017 aemaly

Create a new Developer Organization and Assign an Owner

06/06/2017 jmruk

Create Duo Applications - Process Overview

06/03/2016 mattmart

Create, Copy, Rename, and Remove Unix Files and Directories

03/20/2014 aemaly

Creating and Using Protection (pts) Groups for AFS

03/20/2014 aemaly

CTools Project Site Migration Day 1 — Using Box

11/22/2016 mwagner

Desktop Backup: Supporting and Troubleshooting

05/03/2017 efruth

Device Configuration Tool: Activate a port

01/04/2017 alhudeck

Device Configuration Tool: Detect an IP Conflict

01/04/2017 alhudeck

Device Configuration Tool: Identify the VLAN a Network Port is On

01/04/2017 alhudeck

Device Configuration Tool: Network Jack Troubleshooting

01/04/2017 alhudeck

Device Configuration Tool: Troubleshooting Slow Network Performance

01/04/2017 alhudeck

Device Configuration Tool: VLAN Assignment Guidelines

01/04/2017 alhudeck

Digital Signage System Overview

02/08/2017 adroehm

Digital Signage: Accessibility Considerations

01/26/2017 adroehm

Digital Signage: Add Content

01/20/2017 adroehm

Digital Signage: Adding the Magic Bus to Your Digital Sign

efruth

Digital Signage: Configure Emergency Alerts

05/03/2017 kjgaona

Digital Signage: Configure Wayfinding

kjgaona

Digital Signage: Connect to a Google Calendar

05/02/2017 kjgaona

Digital Signage: Content Considerations

06/22/2017 adroehm

Digital Signage: Create a Template

kjgaona

Digital Signage: Deploy a Sign

06/22/2017 adroehm

Digital Signage: Displaying YouTube Content on Your Digital Sign

03/10/2017 efruth

Digital Signage: Firewall/VLAN Port Requirements

01/12/2017 adroehm

Digital Signage: Introduction to Content Manager

kjgaona

Digital Signage: Locations and Playlists

01/17/2017 kjgaona

Digital Signage: Log in to Content Manager

03/17/2017 adroehm

Digital Signage: Manage Content Using a Google Sheet

02/15/2017 kjgaona

Digital Signage: Sign Location Considerations

01/25/2017 adroehm

Digital Signage: Troubleshoot Common Deployment Errors

01/12/2017 adroehm

DNS Resolver Check Step-by-Step

03/21/2017 alhudeck

Duo Administrative Access and Account Structure

10/05/2015 mattmart

Duo Naming Conventions

05/31/2016 mattmart

Duo Non-Uniqname Account Management

05/31/2016 mattmart

Duo Unix SSH Installation Directions

05/31/2016 mattmart

Duo Windows RDP Installation Directions

05/31/2016 mattmart

Email Settings for Authenticated SMTP

05/03/2017 aemaly

Enroll a Landline or Non-Smart Cell Phone in Duo

05/15/2017 adroehm

Enroll a Smartphone or Tablet in Duo

05/15/2017 adroehm

Erasing Devices Securely with Active@ KillDisk

05/25/2017 mrr

ExamScan: Overview and Instructions for Instructors

01/17/2017 mwagner

ExamScan: Process for Creating Barcodes

01/17/2017 mwagner

ExamScan: Regrade Requests

01/17/2017 mwagner

ExamScan: Viewing Scanned Exams in U-M Box (Instructors)

01/17/2017 mwagner

ExamScan: Viewing Scanned Exams in U-M Box (Students)

01/17/2017 mwagner

Exchange: Configuring IMAP Clients

01/27/2015 aemaly

Exchange: Connecting from Off Campus

01/27/2015 aemaly

Exchange: Setting up Apple Mail and iCal

efruth

Exchange: Setting Up iOS

efruth

Exchange: Setting Up on Android

efruth

Exchange: Setting Up Outlook on Mac

efruth

Exchange: Setting Up Outlook on Windows

efruth

Forwarding or Redirecting Your U-M Email Using the MCommunity Directory

10/05/2016 aemaly

Frequently Used Unix Commands

03/20/2014 aemaly

Google: Accounts for People Who Leave U-M

05/15/2017 efruth

Google: Accounts for People Who Leave U-M

05/09/2017 efruth

Google: Discussion Groups

05/09/2017 efruth

Google: Sending Email to Large Audiences

07/12/2016 efruth

Google: Working with MCommunity Groups

03/30/2017 efruth

Grant Access to Application Developers

05/30/2017 jmruk

Guidelines and Registration Form for Use of the ITS Mail Relay Service

03/20/2014 aemaly

Hardware Tokens - Purchase and Enrollment

02/13/2017 mattmart

How to Set Up a Friend Account for Guest Access to U-M Computing Resources

12/16/2016 aemaly

How to Set Up a Shibboleth 2.X Service Provider on Linux and Apache

04/07/2017 aemaly

How to Set Up a Shibboleth 2.X Service Provider on Windows and IIS

04/07/2017 aemaly

How to Turn On and Use Two-Factor for Weblogin

05/14/2017 mattmart

Imaging Services: Blank Page Displaying in WebNow

10/31/2016 alhudeck

Imaging Services: Client Installation Instructions

efruth

Imaging Services: Delete and Restore Documents

efruth

Imaging Services: Searching for a Document

efruth

Imaging Services: Using the ImageNow Printer

efruth

Install the Duo Mobile App

10/18/2016 adroehm

Installing the Client Software

04/12/2016 efruth

Intermapper: Basic Intermapper Information

01/04/2017 alhudeck

Intermapper: Intermapper Outages List

01/04/2017 alhudeck

Intermapper: Network Building Maps

01/04/2017 alhudeck

IP Fax: Delete a Fax

08/10/2016 efruth

IP Fax: Log In to Your Account

07/29/2016 efruth

IP Fax: Manage Fax Settings

08/10/2016 efruth

IP Fax: Manage Faxing Contacts

08/10/2016 efruth

IP Fax: Manage Your Fax Outbox

07/29/2016 efruth

IP Fax: Receive a Fax

07/29/2016 efruth

IP Fax: Send a Fax

07/29/2016 efruth

IP Fax: View Fax Archive

08/10/2016 efruth

ITS Documentation: Performance Support Standards

04/26/2017 efruth

LDAP Access to the MCommunity Directory

01/29/2016 aemaly

List Contents and Navigate Unix Directories

03/20/2014 aemaly

Logging in to Shibboleth-Enabled Services and Websites

01/27/2017 mrr

M Cloud: Creating an AWS Account

bing

M Cloud: Creating an M Cloud Account

bing

M Cloud: Enrolling in AWS Educate

bing

M Cloud: Removing an Account from Consolidated Billing

bing

M Cloud: Setting Up Sub-account Shortcode Billing

bing

Managing Access to AFS Group Directories for Web Sites

03/20/2014 aemaly

Managing Groups that You Own in the MCommunity Directory

04/07/2017 aemaly

Managing MCommunity Groups and UMICH Passwords for Shared Accounts

04/07/2017 aemaly

Managing Your Membership in MCommunity Directory Groups

04/07/2015 aemaly

Managing Your Profile in the MCommunity Directory

04/07/2017 aemaly

MCommunity Directory Attributes Available Via LDAP

09/23/2016 doughb

MCommunity Directory Group Expiry Policy

04/10/2017 aemaly

MCommunity Group Synchronization to U-M Google and Box

03/28/2017 aemaly

MCommunity Overview

01/13/2015 aemaly

MCommunity Sponsor System Overview

04/07/2017 aemaly

MCommunity Sponsoring Authority Policies and Agreement

04/07/2017 aemaly

MCommunity Sponsorship Administration Policies and Agreement

04/07/2017 aemaly

MCommunity: Sponsoring New Employees to Get them Uniqnames, UMIDs, and Access

04/07/2017 aemaly

MCommunity: Sponsoring Short-Term Guests Using File Import

04/07/2017 aemaly

Metrics Dashboard

04/12/2017 doughb

MiBackup (TSM) Installation Instructions for Linux

02/20/2017 alhudeck

MiBackup (TSM) Installation Instructions for Windows

02/20/2017 alhudeck

Microsoft Key Management Server (KMS) at U-M

02/02/2015 aemaly

Microsoft Multiple Activation Keys (MAK) at U-M

03/20/2014 aemaly

MiDatabase Support

02/24/2017 aemaly

MiDatabase: Frequently Asked Questions

02/24/2017 tchapin

MiDatabase: Quick Start Guide (MS SQL)

02/24/2017 mrschlei

MiDatabase: Quick Start Guide (MySQL)

02/24/2017 mrschlei

MiDatabase: Quick Start Guide (Oracle)

02/24/2017 mrschlei

MiServer: Help Me Decide

09/27/2016 mrschlei

MiServer: IAAS: Quick Start Guide

01/26/2017 mrschlei

MiServer: Managed Linux: Service Overview

02/20/2017 alhudeck

MiServer: Managed Windows: OU and Server Local Admins

09/27/2016 mrschlei

MiServer: Managed Windows: Quick Start Guide

09/27/2016 mrschlei

MiServer: Managed Windows: Scheduling Downtime to Suspend Monitoring

01/16/2017 rmutt

MiServer: Managed Windows: Service Overview

11/14/2016 swickera

MiServer: Managed Windows: Vulnerability Scans

11/17/2016 swickera

MiServer: Managed Windows: Windows Updates on Managed Systems

11/14/2016 swickera

MiServer: Support

03/16/2016 aemaly

MiVideo: Adding Static HTML Pages to Mediaspace

efruth

MiVideo: Advanced Editing Tools

efruth

MiVideo: Configuring MCommunity Groups

efruth

MiVideo: Managing Channels in Mediaspace

efruth

MiVideo: Uploading Media

kjgaona

MiVideo: Using MiVideo in Canvas

efruth

MiVideo: What is MiVideo?

kjgaona

MiVideo: Working with Media in "My Media"

efruth

MiWorkspace: Hardware Report

11/23/2016 kjgaona

MiWorkspace: Install a Printer

03/27/2017 adroehm

MiWorkspace: Install Software/Manage Updates (Mac)

11/23/2016 lmiley

MiWorkspace: Install Software/Manage Updates (Windows)

11/21/2016 kjgaona

MiWorkspace: MiApps

kjgaona

MiWorkspace: Offboarding - Complete an Offboarding Request

06/15/2017 adroehm

MiWorkspace: Offboarding - Create a Request from a Catalog Order

05/12/2017 adroehm

MiWorkspace: Offboarding - Create a Request from an Incident

05/12/2017 adroehm

MiWorkspace: Office 2016

11/29/2016 mackeyj

MiWorkspace: Onboarding - Create a Request from a Catalog Order

05/02/2017 adroehm

MiWorkspace: Onboarding - Create a Request from an Incident

05/02/2017 adroehm

MiWorkspace: Print Account

11/03/2016 jmruk

MiWorkspace: Remove a Printer

03/14/2017 adroehm

MiWorkspace: Troubleshoot DirectAccess Offsite

01/04/2017 lmiley

MiWorkspace: Upgrade a Mac Operating System

09/23/2016 lmiley

MiWorkspace: VPN Connection for Mac Devices

11/23/2016 kjgaona

MPrint Mobile App

02/16/2017 jmruk

MPrint: Locate and Install a Printer

03/27/2017 kjgaona

NetDisco: Detect an IP Conflict

01/04/2017 alhudeck

NetDisco: NetDisco Network Tool

01/04/2017 alhudeck

Network Information Database (NetInfo): Basic NetInfo Information

01/04/2017 alhudeck

Network Speed Test: Test Wired Connection Speeds

07/25/2016 efruth

OARS: Access Change Requests for FIN Users

04/28/2016 adroehm

OARS: Access Request Process Diagram

11/25/2015 adroehm

OARS: Approve/Deny Access Requests

08/23/2016 adroehm

OARS: Batch Requests

08/23/2016 adroehm

OARS: BusinessObjects Access Requests

08/23/2016 adroehm

OARS: Employee Termination Procedure

12/15/2016 mattmart

OARS: In Progress Requests

08/23/2016 adroehm

OARS: RDA (Remote Data Access) Requests

adroehm

OARS: Request Secondary Security

03/10/2017 adroehm

OARS: Search OARS

03/10/2017 adroehm

OARS: Submitting Access Requests

03/10/2017 adroehm

OARS: Unit Transfer Process for Unit Liaisons

03/17/2016 adroehm

Options for Two-Factor Authentication (2FA)

02/16/2017 mattmart

PCI: Installing the PCI VPN Client

06/15/2017 efruth

PCI: Log into the PCI Environment

05/17/2017 efruth

PCI: Mapping SMB Shares Within the PCI Jump Environment

05/15/2017 efruth

PCI: Schedule Downtime for a PCI Server

05/16/2017 efruth

Planview: A Week in the Life of a Resource Manager

04/17/2017 efruth

Planview: Assessing Projects

10/18/2016 efruth

Planview: Define a Project

efruth

Planview: Define a Resource Requirement

efruth

Planview: Overview of a Timesheet

02/24/2017 efruth

Planview: Updating Resource Roles and Skills

efruth

Portfolio and Project Management: Close a Project

efruth

Portfolio and Project Management: Identifying IT Metrics

efruth

Responding to a Friend Guest Account Invitation

03/20/2014 aemaly

Restricting Access to Your Web Pages

06/25/2014 aemaly

Search Tips for MCommunity

03/16/2016 jmfeaton

Sending Invitations to Create Friend Guest Accounts

04/07/2017 aemaly

Setting Up the Base Image

08/09/2016 efruth

Shared Accounts in U-M Box and U-M Google

06/15/2017 efruth

Shibboleth Service Provider Configuration Resources

04/07/2017 aemaly

Signing In and Out of Your U-M Google Account Via the Web

07/19/2016 aemaly

Telephone: Authorization Code (authcode)

03/17/2017 hicksonm

Telephone: Automatic Call Distribution Group

06/21/2017 hicksonm

Telephone: Basic Telephone Quick Reference

03/17/2017 hicksonm

Telephone: Centrex Features and Dialing Instructions

03/17/2017 hicksonm

Telephone: Contact Center Cisco Reporting Websites

06/19/2017 hicksonm

Telephone: Contact Center Customer - Recorded Prompt Instructions

06/19/2017 hicksonm

Telephone: Electronic Sets User Guides

03/30/2017 hicksonm

Telephone: Inbound Caller ID

03/16/2017 hicksonm

Telephone: Student General Phone Service

03/17/2017 hicksonm

Telephone: Using Exchange Voicemail

02/03/2017 hicksonm

Telephone: VoIP Sets Quick Start & User Guides

04/19/2017 hicksonm

Television: Set Up a Television to Receive Cable Television Channels

04/18/2016 efruth

TEST

03/26/2017 jbroniak

Test Videoconferencing Room System Audio and Video

06/01/2016 efruth

The PaperCut Client

10/27/2016 jmruk

The U-M Preferred Name Policy and Your Directory Entry

04/07/2017 aemaly

Transcripts and Machine Captions

04/20/2016 efruth

U-M Box and Google Drive: Ownership and Permissions

11/22/2016 davidnas

U-M Shibboleth Attribute Release Policy and Procedure

04/07/2017 aemaly

Use a Pre-built ITS Simple Sign

04/12/2017 adroehm

Use PuTTY to Connect to Host Computers [Windows]

04/12/2017 aemaly

Use WinSCP to Transfer Files with sftp [Windows]

04/12/2017 aemaly

Using Access Control Lists (ACLs) With AFS Directories and Folders

03/20/2014 aemaly

Using AFS File Backup and Restore Services [Oldfiles and Operator Restores]

03/20/2014 aemaly

Using CaptureSpace

04/20/2016 efruth

Using Desktop Backup

05/03/2017 aemaly

Using Duo Two-Factor to Log In

05/14/2017 adroehm

Using MFile To Access Your AFS Home Directory Over the Web

03/20/2014 aemaly

Using Sites Software Remotely with Virtual Sites

05/10/2017 efruth

Using SSH Secure Shell to Transfer Files with sftp [Windows]

04/12/2017 aemaly

Using the Do Not Spam List to Reduce Spam

04/07/2017 aemaly

Using the MCommunity People API

04/07/2014 aemaly

Using the MCommunity Sponsor System Via the Web

04/07/2017 aemaly

Using the MCommunityGidNumber API (Web Service)

05/06/2015 aemaly

Using the MCommunityUidNumber API (Web Service)

11/03/2014 aemaly

Using the Unix Text Editor Pico

03/20/2014 aemaly

Using the Unix Text Editor vi

03/20/2014 aemaly

Using Web-Authenticated Resources (Weblogin Using CoSign) at U-M

02/03/2017 aemaly

Videoconferencing: How to Install Cisco Proximity to Enable Content Sharing without a Cable on Videoconferencing Room Systems

03/17/2017 adavoux

Voicemail: Accessing Exchange Voicemail via Phone

02/09/2017 hicksonm

Voicemail: Accessing Exchange Voicemail via Non-Campus Phone

02/10/2017 hicksonm

Voicemail: Accessing Exchange Voicemail via Outlook Web Access (OWA)

02/10/2017 hicksonm

Voicemail: Additional Exchange Voicemail Features

02/13/2017 hicksonm

Voicemail: Changing Your Phone PIN

02/13/2017 hicksonm

Voicemail: Creating Exchange Voicemail Rules & Changing Features

02/13/2017 hicksonm

Voicemail: Leaving Voicemail Without Calling Someone Else's Phone

02/13/2017 hicksonm

Voicemail: Using Exchange Voicemail

02/09/2017 hicksonm

VPN: Download the Android AnyConnect ICS+ Client

04/08/2016 efruth

VPN: Download the iPhone, iPod touch, and iPad VPN Client and U-M Profile

04/08/2016 efruth

VPN: Download the Mac OS X VPN Profile

04/08/2016 efruth

VPN: Download the Windows VPN Client

04/08/2016 efruth

VPN: Linux VPN Instructions

04/08/2016 efruth

WiFi: Manually Configure an Unsupported Device

02/09/2017 efruth

WiFi: Common Troubleshooting Tips

06/09/2016 efruth

WiFi: Configure Android Device

06/05/2017 efruth

WiFi: Configure Google Chromebook

02/09/2017 efruth

WiFi: Configure iOS Device

02/09/2017 efruth

WiFi: Configure Mac OS Device

02/09/2017 efruth

WiFi: Configure Ubuntu Linux Device

02/09/2017 efruth

WiFi: Configure Windows 10 Device

02/09/2017 efruth

WiFi: Configure Windows 7 Device

02/09/2017 efruth

WiFi: Run Location Data Report

07/28/2016 efruth

Windows 10 Storage Changes

02/21/2017 jmruk