Telephone: Centrex Features and Dialing Instructions

Overview

This document reviews information and features for Centrex phones.

Voice Messages on Centrex Phones

The Message Waiting Indicator feature is not available on Centrex phones, however a feature is available that forwards voice messages to an email mailbox as soon as a message is left. To subscribe to this feature, contact the ITS Infrastructure Telecommunications Analysts for assistance. In addition, a user can set up a voice mail rule in Outlook Web Access to forward messages to a personal or group email account.

See Creating Exchange Voicemail Rules & Changing Features.

Tip: A switchhook is a button where the handset rests when not in use. The term switchhook may also refer to one of the following buttons on your phone: RCL, LINK, TRANSFER, LINE RECALL.

Features

When You Want...

Procedures

Call Forwarding Variable

To have all your incoming calls ring at another phone within your local group

to activate

Listen for dial tone. Dial 118. Dial the number to receive your calls. Called phone will ring. Announce call forwarding. Hang up.

to activate when busy or no answer

Hang up immediately. Your calls will be forwarded.

to cancel

Listen for dial tone. Dial 119. Hang up.

Call Forwarding Variable

(Outside)

To have all your incoming calls ring at another phone outside your local group, including campus and Hospital phones

to activate

Listen for dial tone. Dial 118. Dial # 8 + outside number. Listen for confirmation tone and ringing. Announce call forwarding. Hang up.

to activate when busy or no answer

Repeat above procedure within two minutes. Your calls will be forwarded.

to cancel

Listen for dial tone. Dial 119. Hang up.

Call Hold

To put a call on hold

to look up information

Depress switchhook. Dial 115. Lay receiver down. Your present call is on hold.

to place another call

Depress switchhook. Dial 115. Dial number. Your present call is on hold.

to alternate between held calls

Depress switchhook. Dial 115. Begin conversation.Your present call is on hold.

to return to held call

Hang up. Your phone will ring. Answer and resume conversation.The other party is disconnected.

Call Pickup

To answer a ringing phone in your call pickup group

to pick up from an idle phone

Listen for dial tone. Dial 116. Begin conversation.

to hold a call and answer another call

Depress switchhook. Dial 115. Dial 116. Begin conversation. Your present call is on hold and the incoming call is put through to your line.

to alternate between held calls

Depress switchhook. Dial 115. Begin conversation.Your present call is on hold.

to return to held call

Hang Up. Your phone will ring. Answer and resume conversation. The other party is disconnected.

Call Waiting Signal

To answer Call Waiting

to pick up from an idle phone

Hang up. Your phone will ring. Answer and begin conversation.The other party is disconnected.

to hold a call and answer another call

Depress switchhook. Dial 115. Begin conversation. Your present call is on hold and the incoming call is put through to your line.

Note If a Centrex Station does not have the call hold feature, depress the switchhook and connect the second call. To alternate between held calls, just depress the switchhook.

to alternate between held calls

Depress switchhook. Dial 115. Begin conversation. Your present call is on hold.

NoteIf a Centrex Station does not have the call hold feature, depress the switchhook and connect the second call. To alternate between held calls, just depress the switchhook.

to send call and return to held call

Hang Up. Your phone will ring. Answer and resume conversation. The other party is disconnected.

Speed Calling

to record or change a number

Listen for dial tone. Dial 74 or 75. Listen for steady dial tone. Dial Speed Call Code + phone number. Listen for 2 short bursts of tone.

to reach a number

Listen for dial tone. Dial the Speed Call Code.  Systems equipped with Touch-Tone should dial the # symbol to speed up call completion.

Threeway Conversation

To add a third party to existing call

to add a third party

Depress switchhook. Dial third party. Party answers. Depress switchhook. Begin conversation. If the third number is busy, or does not answer, depress the switchhook twice to be reconnected to your original party.

to drop one of the parties

Anyone of the three parties can hang up. Remaining two parties can converse. The other party is disconnected. Systems equipped with Touch-Tone should dial the # symbol to speed up call completion.

To Consult

To consult privately with a third party

to hold a call and consult

Depress switchhook momentarily and release. Dial third party.

NoteIf the third number is busy, or does not answer, depress the switchhook twice to be reconnected to your original party.

to return to original party

Wait for third party to hang up. Depress switchhook twice and resume conversation. The other party is disconnected.

 

Last Updated: 
Friday, March 17, 2017