WiFi: Common Troubleshooting Tips

Overview

Below is a list of common troubleshooting tips that resolve issues faculty, staff, students, or guests are having with WiFi on campus. If none of the suggestions below resolve your WiFi issues, contact the ITS Service Center.

Determine Correct Network

MWireless
is a secure/encrypted WiFi network designed for students, faculty, sponsored affiliates, and staff with a valid U-M email address, uniqname and password. It provides the most secure network, using strong encryption. Members of the campus community are strongly urged to use MWireless when working on campus. The WiFi Setup Tool tool is a simple way to get connected to this network and can assist you with configuring your device.
eduroam
is a secure/encrypted WiFi network designed to provide roaming access to secure WiFi networks across the world for students, faculty, and staff. It is available at U-M and other universities and colleges worldwide and acts as one large, worldwide, wireless hotspot. University employees should configure eduroam prior to traveling. The WiFi Setup Tool tool automatically configures access to this network for U-M users. Visitors should contact their home institution’s service center for eduroam support.
MGuest
is a wireless network service that provides basic internet access for university guests. Students, faculty, and staff are encouraged not to use MGuest as their primary network, as it is not secure/encrypted and has a limited share of network capacity. Access to certain university resources, including academic journals, is limited. Users must agree to the university's terms of service, and devices that cannot display a captive portal will be unable to connect to MGuest.

Network Specific Tips

MWireless and eduroam
These networks require that your device supports WPA2-Enterprise, a standard method for providing security on wireless networks.
MGuest
This network requires a device with a compatible web browser.

Turn WiFi On

Many devices have a physical switch or button that turns the WiFi on and off. Double check that it is turned on so it can receive network signals.

Unplug Ethernet Cable

On many devices, if an Ethernet cable is plugged in, the device will default to that connection instead of WiFi. Unplug your wired connection if you prefer to connect wirelessly.

Confirm Availability

There are some campus buildings and locations where WiFi is not available. To confirm whether you have WiFi in your location, check the WiFi Coverage Map. If you have successfully connected in this location before, contact the ITS Service Center to report connection issues.

Check for Interference

WiFi interference can also come from cordless phones, microwave ovens, printers, projectors, and other WiFi enabled devices. If you are located near one of these devices try moving to see if your connection improves.

Check for Campus Outage

ITS posts known outages on our status page.

Check UMICH Password

Check if you can login to Wolverine Access. If you can login to Wolverine Access, but cannot login to MWireless, you may need to change your UMICH password. If you need assistance with this, contact the ITS Service Center.

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Last Updated: 
Thursday, June 9, 2016