Telephone: Contact Center Customer - Recorded Prompt Instructions

Overview

Note  Contact Centers are organized into different clusters.  To determine your cluster, use this link: Cisco Reporting Websites for Contact Centers.

Set Up

Your contact center must be setup to use this tool prior to use. To setup and to obtain your user ID and PIN, contact the ITS Infrastructure Telecommunications Analysts.

Step 1: Determine your Cluster Dial-in Number

Contact Center Customer-Recorded Prompt Dial-in Number   

Location

Dial-In Number

Ann Arbor - Cluster 1

734-763-6519

Ann Arbor - Cluster 2

734-764-9708

Dearborn

313-593-5160

Flint

810-762-3312

Step 2: Follow these instructions to record your prompts

  1. Dial the Customer-recorded Prompt Dial-in number you determined in Step 1

  2. Enter the ten digit user ID followed by # (734-XXX-XXXX)

  3. Enter your 5-digit pin code followed by # (XXXXXX)

  4. Press 1 to review, 2 to record or 3 to exit

  5. Press 2 to record a new prompt

  6. Record your prompt and press # when finished

  7. Press 3 to save your new prompt

  8. Press 3 before hanging up or recording is not saved

Last Updated: 
Monday, June 19, 2017