This documentation provides instructions on how to look up networks or group members in Netinfo when access to NetDash is needed.
NetDash
Overview
Procedure
If you know the Switch Name/IP address and interface number of the switch the jack is plugged into (you can figure this out if you have access to your comms closet):
Overview
If you are at the wall (network jack) use the Fluke. If you have the name or IP address of the switch and know which port, use SwitchConf Tool to display which VLAN the port is in.
Procedure
Use the Fluke tool to identify the VLAN that the port is on.
How to use a Fluke network tool:
Overview
To provide guidelines on what VLAN to assign to a port based on the device being connected.
Procedure
Consider the type of device being connected. Do you know the IP address of another working device in the same building that is similar to this one? If so, most likely this device should be on the same VLAN as that similar device.
Overview
Detection/Symptoms
Most newer hosts (Windows, MACs, Linux) will actually detect a duplicate IP assignment and will generate a "Duplicate IP" error message. If a host gets a duplicate IP but its OS doesn't detect it, you'll see a valid address assignment, but network connectivity will just not work, or at best will be intermittent. You may also see intermittent "network unavailable" messages from the OS.
Overview
This document outlines basic troubleshooting steps for an ethernet jack that was previously confirmed as working.
Overview
Resolve slow network performance or collect the appropriate information to escalate the issue.
Slowness for workstations or on the network can be a challenging problem to diagnose or solve. There are several initial steps that need to be taken, however, to understand the scope of the issue and to collect information for escalation to higher tiers of support staff. This initial reconnaissance may lead to the resolution of the problem or expedite resolution efforts.