Resetting a Forgotten UMICH (Level-1) Password

You can use your security questions to reset your password yourself. If you have not set up security questions and answers or have forgotten them, you can phone the ITS Service Center for help.

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Reset Your Forgotten Password Using Your Security Questions

If you have set up security questions and answers, you can answer them to receive a password reset code you can use to reset your password yourself.

  1. Go to UMICH Account Management and click Forgotten Password. Enter your uniqname in the Uniqname field and click Search.

    Screenshot of reset UMICH password page with uniqname entered in uniqname field and the search button circled.

  2. Answer the two security questions on the screen to verify your identity, then click Check Responses. You must answer these questions exactly the way you specified at setup. Capitalization is irrelevant, but spelling, punctuation, and spaces must match the answers you set up.

    Screenshot of reset UMICH password page with security questions answered in the boxes below the questions. Tip: click show responses to display your answers as you type. When the questions are answered, the check responses button will become clickable.

  3. If your answers were correct, a password reset code will be sent to the email account provided when you set up your security questions. Get the code and enter it in the box on the screen, then click Check Code.

    If your answers were incorrect, you will be given a second chance to answer your questions. If you are unable to provide the answers, call the ITS Service Center at 764-HELP [4357] to reset your password.

    Screenshot of reset UMICH password page where part of your email address displays with portions replaced with asterisks and a box below where you type the password reset code.

     

    No Code? If you have not received a code in one hour, check your junk or spam folders. If the code is not there, phone the ITS Service Center at 764-HELP [4357] to receive a password reset.
  4. You will be taken to the Change Password page in UMICH Account Management, where you can set a new password.

    You may not set your new password to the same thing as your current password. If you attempt to change a forgotten password to your current (forgotten) password, an error message will display and you will need to enter a new password.

    Password reset codes expire one hour after they are sent. You can get a new code by starting over on the Forgotten Password page of UMICH Account Management.

Phone the ITS Service Center for a Password Reset

If you did not set up security questions or cannot remember your answers, call the ITS Service Center at (734) 764-HELP [4357] and select the option to reset your UMICH password.

Do not send email. Password resets must be done over the phone so the Service Center can verify your identity.

Last Updated: 
Wednesday, August 23, 2017