Resetting a Forgotten UMICH (Level-1) Password | ITS Documentation

Resetting a Forgotten UMICH (Level-1) Password

You can reset your UMICH (Level-1) password yourself if you have previously provided account recovery information. If not, you can phone the ITS Service Center for help.

Contents

Reset Your Forgotten Password Yourself

If you have set up account recovery information, you can receive a password reset code you can use to reset your password yourself.

  1. Go to UMICH Account Management and click Forgotten Password.

  2. On the Verify Identity page, enter your uniqname and either your UMID number or your date of birth, and then click Submit.

    Screenshot of Verify Identity page.

  3. You will see a screen with your account recovery information listed. It will be partially masked for your security. There will be just enough information for you to remember the contact information you provided. If you entered both a mobile phone number and an email address, you will need to choose which of the two you want  your password reset code sent to. Select or confirm where you want to receive the password reset code, then click Submit.

    Screenshot of selecting where you want you password reset code sent.

  4. A password reset code will be sent to your account recovery contact location.
  5. On the Reset UMICH Password page, enter the code and click Submit.

    Screenshot of Reset Password page.

    Password reset codes expire one hour after they are sent. You can get a new code by starting over on the Forgotten Password page of UMICH Account Management.
    No Code? If you have not received a code in one hour, and you had it sent to you non-UMICH email address, check your email junk or spam folders. If the code is not there, phone the ITS Service Center at 764-HELP [4357] for a password reset.

  6. You will be taken to the Change Password page in UMICH Account Management, where you can set a new password.

    You may not set your new password to the same thing as your current password. If you attempt to change a forgotten password to your current (forgotten) password, an error message will display and you will need to enter a new password.

Use Michigan Medicine (Level-2) Password

If you have a Michigan Medicine (Level-2) password and are using a computer on a Michigan Medicine network, you can reset your UMICH (Level-1) password yourself in the settings on your Michigan Medicine Profile Page.

Phone the ITS Service Center for a Password Reset

If you have not set up account recovery information, call the ITS Service Center at (734) 764-HELP [4357] and select the option to reset your UMICH password.

Do not send email. Password resets must be done over the phone so the Service Center can verify your identity.

Depending on your campus, you may also be able to call one of these help desks for a password reset:

Last Updated: 
Monday, May 7, 2018