Resetting a Forgotten UMICH (Level-1) Password

You can reset your UMICH (Level-1) password yourself if you have provided an account recovery contact address. If not, you can phone the ITS Service Center for help.

Contents

Reset Your Forgotten Password Yourself

If you have set up an account recovery address, you can receive a password reset code you can use to reset your password yourself.

  1. Go to UMICH Account Management and click Forgotten Password.

  2. On the Verify Identity page, enter your uniqname and either your UMID number or your date of birth, and then click Submit.

    Screenshot of Verify Identity page.

  3. A password reset code will be sent to your account recovery address.
  4. On the Reset UMICH Password page, enter the code and click Check Code.

    Screenshot of Reset Password page.

    Password reset codes expire one hour after they are sent. You can get a new code by starting over on the Forgotten Password page of UMICH Account Management.

    No Code? If you have not received a code in one hour, check your junk or spam folders. If the code is not there, phone the ITS Service Center at 764-HELP [4357] for a password reset.

  5. You will be taken to the Change Password page in UMICH Account Management, where you can set a new password.

    You may not set your new password to the same thing as your current password. If you attempt to change a forgotten password to your current (forgotten) password, an error message will display and you will need to enter a new password.

Use Michigan Medicine (Level-2) Password

If you have a Michigan Medicine (Level-2) password and are using a computer on a Michigan Medicine network, you can reset your UMICH (Level-1) password yourself at https://webdesk.med.umich.edu/user/reset/login.jsp.

Phone the ITS Service Center for a Password Reset

If you did not set up security questions or cannot remember your answers, call the ITS Service Center at (734) 764-HELP [4357] and select the option to reset your UMICH password.

Do not send email. Password resets must be done over the phone so the Service Center can verify your identity.

Last Updated: 
Saturday, February 25, 2017