Contact Center

Overview Cisco Finesse for Contact Center Express is a next-generation Agent and Supervisor Desktop, that is completely web-based.  No additional program is needed on the PC other than a web browser. Cisco Finesse will not require client upgrades as in the previous desktop application.   Note:Cisco Finesse isn’t intended to be a 1 for 1 replacement for our current Agent/Supervisor Desktop, so there will be some differences.