Telephone: Voice Over Internet Protocol (VoIP)

The guides available from Cisco describe basic IP phone tasks. From the Cisco Product Support Page.

Placing a Call

There are several ways to place a call:

Predial
Dial the number without lifting the handset, then press Dial.
Redial
Press the Redial softkey, or press the Navigation button to see your recently placed calls.
Dial from a Directory
Press the Directories button and choose a call log.
Speed Dial
Press a speed-dial button or enter an Abbreviated Dial code.

Answering a Call

Three indicators appear when you receive a new call:

  • A flashing amber line button.

  • An animated icon next to the button.

  • A call window that displays caller ID.

To answer a call, press the flashing amber button, the Answer softkey, or lift the handset.

NoteTo place a call on hold, press the Hold softkey.

Transferring a Call

To transfer a call:

  1. Press the Transfer softkey. NoteThe call cannot be on hold.

  2. Dial the transfer recipient's number, or use speed dial.

  3. Wait for the recipient to answer or skip to Step 5.

  4. Press Transfer again to complete the transfer.

Forwarding a Call

To forward a call:

  1. Press the Transfer softkey. NoteThe call cannot be on hold.

  2. Dial the transfer recipient's number, or use speed dial.

  3. Wait for the recipient to answer or skip to Step 5.

  4. Press Transfer again to complete the transfer.

Forwarding an Incoming Call

To redirect all incoming calls to another number:

  1. Press the CFwdALL softkey.

  2. Enter a phone number, or press a speed dial button or the Messages button.

NoteLook for the call forward icon when verifying if a call is active.

To cancel Call Forward All, press CFwdALL again.

NoteYou may need to press the more softkey first.

Accessing Voice Messages

Press Messages Button to connect to your Exchange Voice Mail mailbox or from your computer, log into Outlook Web Access (OWA).

Setting Up Speed Dial Numbers

  1. From your computer, log into Outlook Web Access (OWA).

NoteYou are required to change your initial password.

  1. Select General Settings in the top menu to change your password. Enter and confirm a new password.

  2. Click Phones in the top menu and then select Phone Settings in the left menu.

Under Speed Dial Numbers, click Add New Speed Dial and enter:

  • Number (person's phone number as it would be dialed from a U-M phone)
  • Label (name of person)
  • Speed Dial (short number to dial)

Click Save.

Setting Up Call Forwarding

  1. From your computer, log into Outlook Web Access (OWA).

  2. Click Phones in the top menu then Call Forwarding in the left menu.

  3. Select Add a new number and enter a phone number as it would be dialed from a U-M phone.

  4. Click Save.

  5. Click Sign Out under your user name.

For More Information

Contact the Telecommunications Analysts for assistance.

 

Tags: 
Last Updated: 
Friday, March 17, 2017