Content
- Overview
- Log in
- Dashboard
- Manage Agents
- Reporting
- Contacts lens
- Quick Connects
- Routing Profiles
- Launch the CCP
- Learn More
Overview
Contact Center supervisors can access Amazon Connect dashboard to manage agents, receive and make calls, and access Real-Time and Historical Metrics.
Important Notes:
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Supervisors can access Amazon Connect Dashboard via the following browsers only: (1) Google Chrome (2) Firefox. You must have microphone access allowed in the browser.
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Please note that the softphone is not supported on mobile browsers. For more information, see Browsers supported by Amazon Connect
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All Supervisors and agents must change their status to “Offline” and log out of the system at the end of the day. Make sure you close the window or the tab in your web browser when you sign out as well.
Log In to Amazon Connect Native
- Navigate to Amazon Connect and log in with your U-M credentials.
- Select SharedServices-AWS and click Sign In.
- When logging in for the first time, you’ll be prompted for permission to access your microphone and pop-ups in the browser. Click the “Allow” button.
- Make sure that your headset is turned on and paired to your computer.
Learn More
Find more information at:
- Amazon Connect's Administrator Guide
- U-M Amazon Connect Supervisor Training Demo
Last Updated:
Thursday, August 17, 2023