Install the Duo Mobile App

This document provides instructions for downloading and installing the Duo Mobile app on your mobile device. Individuals in Michigan Medicine who use university-managed devices and need to complete two-factor authentication to log in to Michigan Medicine-specific services, including MiChart for Electronic Prescription of Controlled Substances (EPCS), will follow different documentation.

Before You Begin

• Duo Mobile is a free app.
• You may need your password for your device’s app store to download Duo Mobile. Make sure you know your password before you begin.
• Duo Mobile requires approximately 32 MB of internal storage on an Android device (varies with device) and 30.8 MB on an iPhone. 
• Duo Mobile permissions require access to send you notifications and to your device’s camera. The camera access is only used to scan a code as part of the activation process.
• Duo Mobile has setting named "Duo Restore" that is designed to transfer your Duo accounts when you get a new device. We do not recommend this option as it is dependent on additional configuration that is not currently in place at U-M.
• If you are unsure which option you want to use, refer to Options for Two-Factor Authentication for more information.

iOS (iPhone or iPad)

1. On an iPhone, launch the App Store, or on an iPad, tap iPhone Apps at the top of the screen.
   Note: Your device must be on a Duo-supported version of iOS.
2. Search for "Duo Mobile."
3. Tap Get and then Install to download the app.

Android (Smartphone or Tablet)

1. On your Android smartphone or tablet, launch the Google Play Store app. 
   Notes:

• Your device must be on a Duo-supported version of Android.
• To launch the Google Play Store app, you need to have a consumer GMail account associated with your Android device. You cannot use your U-M Google email account with Google Play.
• If you are prompted to add a credit card, you can dismiss that request.

2. Search for "Duo Mobile."
3. Tap Install to install the app.