1. Navigate to the Pause Zoom Phone page in the Service Request System.
Zoom Phone
Overview
ITS can set up a Shared Line Group for a departmental main phone number to be shared with a group of up to 10 phone users or common area phones. This documentation covers how to use a shared line group using the Zoom desktop client, mobile app, or deskset.
Contacts in Zoom are shared across the applications, such as Phone and Meetings. This chart describes the different types of contacts you see in the Zoom application when you click the Contacts tab, including those that are not implemented at U-M. There are links to Zoom support regarding how to upload, add and manage contacts.
What is PCI?
PCI refers to Payment Card Industry standards, which all merchants must comply with when conducting payment card transactions. The PCI standards provide guidelines for conducting transactions in many different circumstances. The guidelines include practices merchants must follow in the case of receiving payment card information by telephone. At U-M, the Treasurer’s Office manages credit card processing and PCI compliance for the university.
This article includes instructions for turning on Location Permissions in Zoom Phone to enable the safest 911 dialing options.
This document gives details on using the most important features of Zoom Phone.
Overview
Phone users can assign others to handle calls on their behalf using Zoom’s Call Delegation. For example, a faculty member or director can assign calling privileges to an administrative staff member, allowing the assistant to make and receive calls on their behalf.
NOTE: The initial setup of Call Queues (CQ) for your unit should be completed by ITS. Admins ONLY can change the Call Queue settings. Call Queue users with admin role may need to know the Member functions as well to perform several tasks.
NOTE: Call Queue admins and members with Power Pack license can view the Call Queue Analytics and reports (Power Pack).
Content
Call Queue Login
As a Call Queue member, you can only view the list of call queues you belong to and enable or disable the inbound calls routed from a specific call queue or all call queues.
Zoom phone allows you to set your Caller ID to display either your direct number or a generic work number. Caller ID consists of 2 parts, caller ID number and caller ID name.
How is your Caller ID displayed when you make a call?
The default outbound caller ID that is displayed when you make: