OverviewITS can set up a Shared Line Group for a departmental main phone number to be shared with a group of up to 10 phone users or common area phones. This documentation covers how to use a shared line group using the Zoom desktop client, mobile app, or deskset.
Zoom Phone
Contacts in Zoom are shared across the applications, such as Phone and Meetings. This chart describes the different types of contacts you see in the Zoom application when you click the Contacts tab, including those that are not implemented at U-M. There are links to Zoom support regarding how to upload, add and manage contacts.
What is PCI?PCI refers to Payment Card Industry standards, which all merchants must comply with when conducting payment card transactions. The PCI standards provide guidelines for conducting transactions in many different circumstances. The guidelines include practices merchants must follow in the case of receiving payment card information by telephone. At U-M, the Treasurer’s Office manages credit card processing and PCI compliance for the university.
This article includes instructions for turning on Location Permissions in Zoom Phone to enable the safest 911 dialing options.
This document gives details on using the most important features of Zoom Phone.
Phone users can assign others to handle calls on their behalf using Zoom’s Call Delegation.
Zoom Phone Power Pack is an enhanced license that offers access to the functions described in this document.
The initial setup of Call Queues (CQ) for your unit should be completed by ITS. Only admins can change Call Queue settings. Call Queue users with admin role may need to know the Member functions as well to perform several tasks.
As a Call Queue member, you can only view the list of call queues you belong to and enable or disable the inbound calls routed from a specific call queue or all call queues.
Zoom Phone Caller ID is a feature that allows the person you're calling to see your name and number. This documentation provides information about caller ID and how it works with Zoom Phone.