Zoom Phone Contacts

 

On your Zoom Phone desktop app, click the Contacts tab. Your contacts are separated into several sections. 

Below is a description and options for each type of Zoom Phone contact: 

My Contacts section

  1. Starred contacts

  • You have the option to move a contact to the Starred section. Only other U-M Zoom phone users can be starred. On your Zoom Phone desktop app, click the Phone tab, then History, then All History. Choose the ellipses next to the U-M Zoom Phone user that you want to star, then choose Star this contact.  
  • To remove a number from starred contacts, on your Zoom Phone desktop app, click the Phone tab, then Contacts, then Starred. Choose the ellipses next to the U-M Zoom Phone user that you want to unstar, then choose Unstar this contact.  
  1. External contacts

  • You have the option to invite an external caller as a Zoom contact.  On your Zoom Phone desktop app, click the Phone tab, then History, then All History. Choose the ellipses next to the phone number that you want to add as a contact and choose Invite as Zoom contact.  Add their email address to the form and click Invite.  Once the user accepts the invite from their email, they will be added to your list as an External contact.

  • To remove from external contacts, on your Zoom Phone desktop app, click the Phone tab, then Contacts, then External. Choose the ellipses next to the U-M Zoom Phone user that you want to remove, then choose Remove this contact.  
  1. Bots 
  • U-M is not currently using this feature with U-M Zoom Phone.
  1. Personal Contacts

  • You have the option to manually upload U-M Zoom Phone contacts on the Zoom portal.  Click Personal Contacts from the left navigation on the Zoom portal, then + Upload from CSV file.  You will be able to download a sample from this screen which will allow you to properly format your upload.  Populate your CSV file according to the template, then click Select CSV file from this page to upload your contacts.  Return to the Personal Contacts page to choose either Delete or Replace with a new CSV file as needed.
  1. Cloud Contacts

  • This section simply expands to show the My Contacts section.
  1. My Contacts

All Contacts Section

  1. Zoom Rooms

  • All U-M Zoom Rooms will automatically appear in this list.  You cannot modify this section.
  1. Imported Contacts

  • U-M is not currently using this feature with U-M Zoom Phone.

NOTE: Mobile Zoom Phone users will see the same contact categories, and also an available Phone Contacts section.  Contacts can be added or removed from this section, by allowing permissions to your cell phone contacts via the Zoom app settings on your cell phone.  These contacts do not sync with the desktop version, and can be manually uploaded using instructions from section 4 above.

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Last Updated: 
Wednesday, May 18, 2022