Zoom Phone users with Admin role can add a university-approved audio content to the asset library. You can upload up to 1,000 audio files and the size of each file must be less than 10MB.
Contact Centers
Amazon Connect Agent guide provides instructions for using the Amazon Connect Contact Control Panel (CCP) to receive calls from customers, make outbound calls, transfer calls to other agents or queues, and perform other tasks.
Amazon Connect: Manager Training provides instructions for accessing Amazon Connect dashboard to manage agents, receive and make calls, and access Real-Time and Historical Metrics.
ITS offers additional services with U-M Zoom Phone.
Zoom Phone Power Pack is an enhanced license that offers access to the functions described in this document.
The initial setup of Call Queues (CQ) for your unit should be completed by ITS. Only admins can change Call Queue settings. Call Queue users with admin role may need to know the Member functions as well to perform several tasks.
As a Call Queue member, you can only view the list of call queues you belong to and enable or disable the inbound calls routed from a specific call queue or all call queues.