Zoom Phone users with Admin role ONLY can add a university-approved audio content to the asset library. You can upload up to 1,000 audio files and the size of each file must be less than 10MB.
To add an audio file to the Asset Library:
Contact Centers
Amazon Connect Agent guide provides instructions for using the Amazon Connect Contact Control Panel (CCP) to receive calls from customers, make outbound calls, transfer calls to other agents or queues, and perform other tasks.
Amazon Connect: Manager Training provides instructions for accessing Amazon Connect dashboard to manage agents, receive and make calls, and access Real-Time and Historical Metrics.
Overview
ITS offers additional services with U-M Zoom Phone, including:
Announcements
A service that answers calls with a personalized recorded message allowing callers to hear selected information and then disconnect.
NOTE: The initial setup of Call Queues (CQ) for your unit should be completed by ITS. Admins ONLY can change the Call Queue settings.
As a Call Queue member, you can only view the list of call queues you belong to and enable or disable the inbound calls routed from a specific call queue or all call queues.