Zoom Phone

How Zoom Phone Provides Your Location to 911 Services
When you make a 911 call from any phone in the United States, various mechanisms automatically determine your physical location. That location is used to send your call to the appropriate local 911 dispatch service, and is transmitted to that service to facilitate sending first responders to you.

Important First Steps to Use Zoom Phone - Post-transition Checklist

This document details the tasks that need to be completed on the day you transition to Zoom Phone.

Phone Removal and Recycling for New U-M Zoom Phone Users
General Introduction When your phone number is transitioned to the new phone service, the corresponding desk phone (if you have one) will either have no service or very limited service. VoIP phones, for example, may still have a dial tone and be able to place 911 calls, but otherwise have limited functionality. It’s important to physically remove deactivated phones at the time of transition. 

Poly VVX 250 Deskset Description
Description and features of the Poly VVX 250 deskset.

Shared Line Groups: Turn on Receive Calls
This document provides a brief overview of shared line groups in Zoom Phone and describes how to turn on or off your availability to receive calls for a shared line group in the U-M Zoom Web portal, in the Zoom Phone desktop app and the mobile app.

Softphone Guide for Zoom Phone Deskset Users
Deskset users can access the U-M Zoom Phone as a softphone on their university device (laptop, mobile, tablet). This guide assists deskset users with accessing the softphone version of Zoom phone and using essential features such as making calls and checking voicemail, in addition to deskset resources.  Basic ​This section includes the basic functionalities to get started with the Zoom Phone App and adjust essential settings in the U-M Zoom web portal.

Telephone Use Case Scenarios

This document summarizes the phases of the Telephone Upgrade Project and details the various use case scenarios.

U-M Zoom Phone Call Monitoring
Overview IMPORTANT NOTES:  Call monitoring is not enabled by default with Zoom Phone. To enable this feature, submit an order in SRS or contact ITS Telecommunications Analysts at (734) 763-2000 or email [email protected]. Please provide a list of users to be assigned as monitors and those to be monitored.

U-M Zoom Phone: Meta-data and Location Data Security
This document provides clarification on U-M Zoom Phone meta-data and location data security. It addresses some questions users have raised since U-M Zoom Phone was implemented. 

Use Case Scenarios
Overview ITS offers additional services with U-M Zoom Phone, including: Announcements A service that answers calls with a personalized recorded message allowing callers to hear selected information and then disconnect.