Zoom Phone

General Introduction When your phone number is transitioned to the new phone service, the corresponding desk phone (if you have one) will either have no service or very limited service. VoIP phones, for example, may still have a dial tone and be able to place 911 calls, but otherwise have limited functionality. It’s important to physically remove deactivated phones at the time of transition. 

Description and features of the Poly VVX 250 deskset.

This document provides a brief overview of shared line groups in Zoom Phone and describes how to turn on or off your availability to receive calls for a shared line group in the U-M Zoom Web portal, in the Zoom Phone desktop app and the mobile app.

Deskset users can access the U-M Zoom Phone as a softphone on their university device (laptop, mobile, tablet). This guide assists deskset users with accessing the softphone version of Zoom phone and using essential features such as making calls and checking voicemail, in addition to deskset resources.  Basic ​This section includes the basic functionalities to get started with the Zoom Phone App and adjust essential settings in the U-M Zoom web portal.

This document summarizes the phases of the Telephone Upgrade Project and details the various use case scenarios.

Call Monitoring can be requested for use on single-line user phones, common area phones, call queues, and shared line groups. Once enabled by ITS, a user with call monitoring privileges can listen, whisper, barge, or take over calls within their group.

This document provides clarification on U-M Zoom Phone meta-data and location data security. It addresses some questions users have raised since U-M Zoom Phone was implemented. 

ITS offers additional services with U-M Zoom Phone.

Unit Ambassadors and SRS submitters can use the Add Deskset Tool to request a project-funded deskset for a user whose number has already transitioned to Zoom phone with a softphone only.

Using Pause Zoom Phone app