General Introduction
When your phone number is transitioned to the new phone service, the corresponding desk phone (if you have one) will either have no service or very limited service. VoIP phones, for example, may still have a dial tone and be able to place 911 calls, but otherwise have limited functionality. It’s important to physically remove deactivated phones at the time of transition.
Zoom Phone
Description and features of the Poly VVX 250 deskset.
This document provides a brief overview of shared line groups in Zoom Phone and describes how to turn on or off your availability to receive calls for a shared line group in the U-M Zoom Web portal, in the Zoom Phone desktop app and the mobile app.
Deskset users can access the U-M Zoom Phone as a softphone on their university device (laptop, mobile, tablet). This guide assists deskset users with accessing the softphone version of Zoom phone and using essential features such as making calls and checking voicemail, in addition to deskset resources.
Basic
This section includes the basic functionalities to get started with the Zoom Phone App and adjust essential settings in the U-M Zoom web portal.
This document summarizes the phases of the Telephone Upgrade Project and details the various use case scenarios.
Overview
IMPORTANT NOTES:
Call monitoring is not enabled by default with Zoom Phone. To enable this feature, submit an order in SRS or contact ITS Telecommunications Analysts at (734) 763-2000 or email [email protected].
This document provides clarification on U-M Zoom Phone meta-data and location data security. It addresses some questions users have raised since U-M Zoom Phone was implemented.
Overview
ITS offers additional services with U-M Zoom Phone, including:
Announcements
A service that answers calls with a personalized recorded message allowing callers to hear selected information and then disconnect.
Overview
Unit Ambassadors and SRS submitters can use the Add Deskset Tool to request a project-funded deskset for a user whose number has already transitioned to Zoom phone with a softphone only. It is available on the Telephone Upgrade Project Transition Tools page to those who have access.
1. Navigate to the Pause Zoom Phone page in the Service Request System.