Overview
ITS is upgrading the U-M telephone service which will provide additional options to meet campus progressing needs. The following information provides an overview of the Telephone Service Upgrade project telephone use cases and possible future devices for each use case.
Telephone Use Cases
Single Lines without need for a Physical Desket
| Current Use | Future Use |
|---|---|
| Single line individual staff/faculty who have their U-M phone number with a phone deskset in a physical location such as (hoteling space, home office, campus office and location on campus building) or existing softphone (Cisco Jabber) that is mobile. |
Individual Staff/Faculty will have their U-M phone number on a new U-M Zoom Phone application available to use anywhere on a supported device (laptop or mobile). |
Multi-Line and other Telephones that may require a Deskset/Physical Device
| Current Use | Future Use |
|---|---|
|
Multiple people sharing one U-M phone number in a physical location. |
U-M Zoom Phone physical deskset |
| Physical phones located in a shared location. Example: Conference rooms | U-M Zoom Phone physical deskset |
| Individual Staff member who has responsibility for a U-M phone number and answers multiple lines with a physical deskset or existing U-M softphone. Example: Shared Lines answered by Admin |
U-M Zoom Phone physical deskset or softphone according to preference. |
|
Specialized physical telephone sets such as:
|
Your future state services will be transitioned to an analog system. |
Analog Telephones
| Current Use | Future Use |
|---|---|
| Existing physical telephone set in kiosk, wall-mounted, or in an elevator, including:
|
Your future state services will be transitioned to analog phones. |
Additional Resources
Last Updated:
Monday, March 13, 2023