Zoom Phone users with Admin role ONLY can add a university-approved audio content to the asset library. You can upload up to 1,000 audio files and the size of each file must be less than 10MB.
To add an audio file to the Asset Library:
Contact Centers
Overview
The Subscription Center allows Call Queue admins to schedule Zoom Phone Call Queue Historical reports to be emailed to them daily, weekly, or monthly.
Content
Overview
Log in
Headset Setup
Launch the CCP
Manage your Status
Accept Incoming Calls
End Calls
Make Outbound Calls
Content
Overview
Log in
Dashboard
Manage Agents
Reporting
Zoom Phone Power Pack is an enhanced license that offers Call queue Real-time analytics & Historical reports, and provides access to the User Performance reports.
Overview
The Contact Center metrics dashboard provides data on the calls made to the university contact centers. Each contact center is able to see their metrics and filter information by selected call queues.
Training Session Recording
Amazon Connect Contact Lens provides contact center analytics and quality management capabilities that enable you to monitor, measure, and continuously improve contact quality and agent performance. It helps improve your agent productivity, customer experience and manager insights. With Contact lens, you can:
Search for contacts
Transcribe customer conversations
Analyze conversations using conversational analytics
Evaluate agent performance to identify coaching opportunities
Overview
From Amazon Connect Dashboard tab you can view the stats of all queues.
Content
Add Agent
Edit Agent Role
Remove Agent
Change Agent Status
Silent Monitoring and Barge
Add Agent
Content
Add New
Add to Queue
Add New Quick Connect
Log in to Amazon Connect.
On the navigation menu, choose Routing> Quick connects.