Zoom Phone users with Admin role ONLY can add a university-approved audio content to the asset library. You can upload up to 1,000 audio files and the size of each file must be less than 10MB.
To add an audio file to the Asset Library:
Contact Centers
Overview
The Subscription Center allows Call Queue admins to schedule Zoom Phone Call Queue Historical reports to be emailed to them daily, weekly, or monthly.
Amazon Connect Agent guide provides instructions for using the Amazon Connect Contact Control Panel (CCP) to receive calls from customers, make outbound calls, transfer calls to other agents or queues, and perform other tasks.
Amazon Connect Native- Supervisor Guide provides instructions for accessing Amazon Connect dashboard to manage agents, receive and make calls, and access Real-Time and Historical Metrics.
Zoom Phone Power Pack is an enhanced license that offers Call queue Real-time analytics & Historical reports, and provides access to the User Performance reports.
Amazon Connect Contact Lens provides contact center analytics and quality management capabilities that enable you to monitor, measure, and continuously improve contact quality and agent performance. It helps improve your agent productivity, customer experience and manager insights. With Contact lens, you can:
Search for contacts
Transcribe customer conversations
Analyze conversations using conversational analytics
Evaluate agent performance to identify coaching opportunities
Overview of Amazon Connect Dashboard.
Instructions for managing Amazon Connect agents.
Instruction for creating Quick Connects.
Instructions for Amazon Connect- Real-Time Metric Reports, Historical Metrics Reports and Login/Logout Reports.