Amazon Connect is a softphone service for receiving phone and routing phone calls (e.g., such as in a call center/technical support environment). As Amazon Connect is a softphone service, it can be accessed via your computer in a web browser. There is no support for mobile access as of this review.
Amazon Connect
Amazon Connect Agent guide provides instructions for using the Amazon Connect Contact Control Panel (CCP) to receive calls from customers, make outbound calls, transfer calls to other agents or queues, and perform other tasks.
Amazon Connect: Manager Training provides instructions for accessing Amazon Connect dashboard to manage agents, receive and make calls, and access Real-Time and Historical Metrics.