Important: The incoming fax and speech-to-text features are not offered in Cisco Unity. Connect to the university's Virtual Private Network (VPN) to access Cisco Unity while off-campus. Cisco Unity Voice Mail First Time Setup To Configure Cisco Unity: Step 1: Press the Message button - select option 2 or Visual Voicemail Step 2: Enter your temporary PIN provided by ITS.
The University Telephone Services Metrics Dashboard provides university and departmental voice system and usage data. Campus is able to see the overall university metrics for this service, and unit facilities, financial, and IT leaders have the ability to drill down into departmental data. Navigating the Dashboard The Telephone Metrics Dashboard provides information about the types of calls, number of active phone lines, voice traffic by time of day, and total number of active lines at the university.
Overview This document provides information on obtaining, using, moving or cancelling authorization codes (authcode). A personal authcode is specifically assigned to you and must be kept confidential. This ensures that billing for all calls is personalized, secure, and authorized. To request an authorization code, have your department ID manager (or proxy) place an order on the Service Request System (SRS).
Overview This explains how to use a basic telephone. Call Forward
Overview This document reviews information and features for Centrex phones.
The following models are discontinued by ITS, but are still in use on campus.
Overview Inbound Caller ID is available on most administrative telephone lines on the University of Michigan-Ann Arbor campus. There is no additional charge for this service. Note Inbound Caller ID may not be available to some units who receive their telephone service from a departmental system or who are located off campus. Using Inbound Caller ID requires either a Caller ID telephone or Caller ID display box. Many telephones purchased through ITS have Caller ID displays.
Overview The Cisco Unified Communications Self Care Portal is an online web tool used to create speed dials and line forwarding. Note Prior to use, a user id needs to be created and associated to the line. Log in to the Cisco Web Inbox for your U-M campus with the provided username and password:
Note: Please do not forward your university phone to a personal or home telephone number in an emergency shut down of the U-M campus. This feature is reserved for critical operations. Instead, please keep your MCommunity profile updated with your preferred contact methods.  Quick Start Guides