Telephone: Basic Telephone Quick Reference

Overview

This explains how to use a basic telephone.

Call Forward

Note: Please do not forward your university phone to a personal or home telephone number in an emergency shut down of the U-M campus. This feature is reserved for critical operations. Instead, please keep your MCommunity profile updated with your preferred contact methods. 
  • To Forward Calls
    • Press access code *96, at special dial tone, dial the 5-digit station number, and receive confirmation tone.
  • To Deactivate
    • Dial access code *97, hear confirmation tone.

Call Hold

  • To Hold Call
    • Press TAP (may also say Flash or Link depending on the model of the phone), hear special dial tone, dial access code *99, hear confirmation tone.
  • To Return to Held Call
    • Hold down switch hook until telephone rings or press TAP (Flash or Link) and dial access code *99.

Call Park

  • To Park Call
    • Press TAP (Flash or Link), hear special dial tone, dial access code *93, hear confirmation tone.
  • To Retrieve Call
    • Dial access code *94, dial 5-digit station number where Call Park was initiated.

Call Pickup

  • Press *98 to pick up a group call.

Call Transfer

  • To Transfer Call
    • Press TAP (Flash or Link), hear special dial tone, dial 5-digit station number.
  • If Station Answers
    • Announce call then replace handset.
  • If Busy or No Answer
    • Press TAP(Flash or Link) twice.

Call Waiting

  • To Connect To Waiting Call
    • At the call waiting tone, press TAP (Flash or Link).
  • To Return to Original Party
    • Press TAP (Flash or Link).

Conference: Three-Way

  • To Add Third Party
    • Press TAP (Flash or Link), at the special dial tone, dial the number of the third party.
  • If Third Party Answers
    • Announce conference, press TAP (Flash or Link).
  • If Busy or No Answer
    • Press TAP (Flash or Link) twice.

Consultation

  • To Consult with Another Party
    • Press TAP (Flash or Link), at the special dial tone, dial the party to consult.
  • If Busy or No Answer or to Return to Original Party
    • Press TAP (Flash or Link) twice.

Group Intercom

  • Press # and the station’s two-digit intercom code to active.

Last Number Redial (LNR)

  • Listen for a dial tone on your telephone.
  • Press the (#) twice.

Message Waiting

  • To Activate an Indicator
    • Press TAP (Flash or Link), hear special dial tone, dial access code *80, hear confirmation tone.
  • To Retrieve Messages
    • Dial access code *81, request messages.
  • To Deactivate Your Own Indicator
    • Dial access code *82, hear confirmation tone.

Ring Again

  • To Activate
    • Listen for the busy tone, press TAP (Flash or Link), wait for the special dial tone, dial access code *95 for confirmation tone.
  • When Both Stations Are Free
    • Hear Ring Again notification, lift handset, number is automatically dialed.
  • To Cancel
    • Dial access code *95, hear confirmation tone.

Simultaneous Ring (SimRing)

  • To Manage SimRing

     

    • Lift handset and press *110.
  • To Turn ON/OFF
    • Press 3.
  • To Add a Number to List
    • Press #9+1+ten digits#.
  • To Remove a Number from List
    • Press *9+1+ten digits*
    • To Hear List Entries: Press 1
    • To Delete: Press 07
    • To Hear Instructions: Press 0

Speed Calling

  • To Program Code
    • Dial access code *90 for individual list number or access code *91 for group list number, listen for the special dial tone, dial one-digit code (for individual list number or two-digit code (for group list number) assigned to number being stored, dial 5-digit number, press #, wait for confirmation tone.
  • To Activate
    • Dial * and the one or two digit code assigned to the stored number and press #.
  • To Delete Code
    • Dial access code *90 (for individual list number) or access code *91 (for group list number), at the special dial tone, dial one- or two-digit code assigned to number being deleted, press #, listen for the confirmation tone.
Tags: 
Telephone
Last Updated: 
Friday, March 17, 2017