Overview
This document reviews information and features for Centrex phones.
Voice Messages on Centrex Phones
The Message Waiting Indicator feature is not available on Centrex phones, however a feature is available that forwards voice messages to an email mailbox as soon as a message is left. To subscribe to this feature, contact a Telecommunications Analyst for assistance. In addition, a user can set up a voice mail rule in Outlook Web Access to forward messages to a personal or group email account.
See Creating Exchange Voicemail Rules & Changing Features.
Tip A switchhook is a button where the handset rests when not in use. The term switchhook may also refer to one of the following buttons on your phone: RCL, LINK, TRANSFER, LINE RECALL.
| Features | When You Want... | Procedures |
|---|---|---|
| Call Forwarding Variable To have all your incoming calls ring at another phone within your local group |
to activate | Listen for dial tone. Dial 118. Dial the number to receive your calls. Called phone will ring. Announce call forwarding. Hang up. |
| to activate when busy or no answer | Hang up immediately. Your calls will be forwarded. | |
| to cancel | Listen for dial tone. Dial 119. Hang up. | |
| Call Forwarding Variable (Outside) To have all your incoming calls ring at another phone outside your local group, including campus and Hospital phones |
to activate | Listen for dial tone. Dial 118. Dial # 8 + outside number. Listen for confirmation tone and ringing. Announce call forwarding. Hang up. |
| to activate when busy or no answer | Repeat above procedure within two minutes. Your calls will be forwarded. | |
| to cancel | Listen for dial tone. Dial 119. Hang up. | |
| Call Hold To put a call on hold |
to look up information | Depress switchhook. Dial 115. Lay receiver down. Your present call is on hold. |
| to place another call | Depress switchhook. Dial 115. Dial number. Your present call is on hold. | |
| to alternate between held calls | Depress switchhook. Dial 115. Begin conversation.Your present call is on hold. | |
| to return to held call | Hang up. Your phone will ring. Answer and resume conversation.The other party is disconnected. | |
| Call Pickup To answer a ringing phone in your call pickup group |
to pick up from an idle phone | Listen for dial tone. Dial 116. Begin conversation. |
| to hold a call and answer another call | Depress switchhook. Dial 115. Dial 116. Begin conversation. Your present call is on hold and the incoming call is put through to your line. | |
| to alternate between held calls | Depress switchhook. Dial 115. Begin conversation.Your present call is on hold. | |
| to return to held call | Hang Up. Your phone will ring. Answer and resume conversation. The other party is disconnected. | |
| Call Waiting Signal To answer Call Waiting |
to pick up from an idle phone | Hang up. Your phone will ring. Answer and begin conversation.The other party is disconnected. |
| to hold a call and answer another call | Depress switchhook. Dial 115. Begin conversation. Your present call is on hold and the incoming call is put through to your line.
Note If a Centrex Station does not have the call hold feature, depress the switchhook and connect the second call. To alternate between held calls, just depress the switchhook. |
|
| to alternate between held calls | Depress switchhook. Dial 115. Begin conversation. Your present call is on hold.
Note If a Centrex Station does not have the call hold feature, depress the switchhook and connect the second call. To alternate between held calls, just depress the switchhook. |
|
| to send call and return to held call | Hang Up. Your phone will ring. Answer and resume conversation. The other party is disconnected. | |
| Speed Calling | to record or change a number | Listen for dial tone. Dial 74 or 75. Listen for steady dial tone. Dial Speed Call Code + phone number. Listen for 2 short bursts of tone. |
| to reach a number | Listen for dial tone. Dial the Speed Call Code. Systems equipped with Touch-Tone should dial the # symbol to speed up call completion. | |
| Threeway Conversation To add a third party to existing call |
to add a third party | Depress switchhook. Dial third party. Party answers. Depress switchhook. Begin conversation. If the third number is busy, or does not answer, depress the switchhook twice to be reconnected to your original party. |
| to drop one of the parties | Anyone of the three parties can hang up. Remaining two parties can converse. The other party is disconnected. Systems equipped with Touch-Tone should dial the # symbol to speed up call completion. | |
| To Consult To consult privately with a third party |
to hold a call and consult | Depress switchhook momentarily and release. Dial third party.
Note If the third number is busy, or does not answer, depress the switchhook twice to be reconnected to your original party. |
| to return to original party | Wait for third party to hang up. Depress switchhook twice and resume conversation. The other party is disconnected. |
Last Updated:
Friday, March 17, 2017