Cisco Unity: Overview of Voice Mail

  • The incoming fax and speech-to-text features are not offered in Cisco Unity.
  • Connect to the university's Virtual Private Network (VPN) to access Cisco Unity while off-campus.

Cisco Unity Voice Mail First Time Setup

To Configure Cisco Unity:

Step 1: Press the Message button - select option 2 or Visual Voicemail

Step 2: Enter your temporary PIN provided by ITS.

Step 3: Follow the system instructions for the following:

  • Record your name
  • Set up a new PIN
  • Record your greeting
  • Wait until you hear "You have finished enrollment" before hanging up the phone

How to Guides for Cisco Unity Connection Web Inbox

Text guides

Video guides

Note: If the system asks you for your user ID, it is your 10-digit telephone.

Access Cisco Unity Connection Web Inbox

The features that are available with the automated phone system, and for your desk phone, are also available on the web! The web application play button that allows you to listen to your messages (.wav) is supported by Firefox and Chrome.

Note: To log in to the Web application for the first time, please use Firefox so that the system will prompt you to change your web password. Do not use Chrome.

Step 1: Go to the Cisco Unity Connection Web Inbox page: (Copy & Paste into your browser)



Step 2: Enter your 10-digit phone number in the username field and the password sent to you via email.

Step 3: Select Sign in.

How to Set Up Voicemail Forwarding To Your Email Address

1. Login to the Cisco Unity Connection Web Inbox URL: and for Flint
2. Click on the Settings button
3. Click on Notification Devices on the top menu, then View Notification Devices
4. Click on the hyperlink in the Device column for HTML
5. Mark the checkbox for Notification Enabled and fill in your email address
6. Click Save
7. Return to the View Notification Devices screen
8. Repeat the process for the HTML Missed Call option in the Device column

NOTE You may leave other options on both of these pages as they are.

NOTE You may leave “Allow voicemail as attachments” unchecked as this option is already set at the system level for all users.

How to Access Cisco Unity from a Non-university Number

Step 1: Dial 313-583-6767 from Dearborn or 810-424-5353 from Flint to access Cisco Unity Voicemail.

Step 2: Select the asterisk (*) key once the Cisco Unity greeting starts.

Step 3: Enter ID. This will be your 10-digit phone number.

Step 4: Enter PIN. This will be your 6-digit identification number for accessing your mailbox on the phone.

Cisco Unity Mailbox Size Quota

The Cisco Unity voice mailbox quota is 50MB.

The Cisco Unity Voicemail Server notifies users by email when their voice mailbox is nearing (or exceeds) the 50MB storage limit. If you need assistance in accessing the Cisco Unity voicemail mailbox to delete messages, and free up space in your mailbox, contact Support listed below for assistance. However, please note that deleting messages on your phone, will automatically remove them from the Cisco Unity Connection Web inbox.

If the mailbox is still over quota after 30 days, the voice mailbox will be removed, voicemail configurations will be modified, and the monthly charge will end at that time.

If the user contacts Support to have the voice mailbox rebuilt after it has been removed, the department ID manager or proxy will need to submit a request to install a new voice mailbox. One-time charges will apply.


Cisco Unity - Flint Cisco Unity - Dearborn Microsoft Exchange - Ann Arbor
Contact the ITS Infrastructure Telecommunications Analysts for assistance

Phone: 734-76(3-2000)

Email: [email protected]

Contact the ITS Helpdesk for assistance

Phone: 313-593-HELP (4357)

Email: [email protected]

Contact the ITS Infrastructure Telecommunications Analysts for assistance

Phone: 734-763-2000

Email: [email protected]

Last Updated: 
Monday, January 18, 2021