Important First Steps to Use Zoom Phone - Post-transition Checklist

Softphone Users: If you are using a softphone, you will need to set your location in Zoom for 911 and emergency services. This step is critical because it informs emergency services of your location, when you call 911, if you’re working from another location or different office. Follow the Emergency Address Setup instructions to do so.

Deskset Users: If you choose a deskset and you are on a campus network, your Emergency Address Information is populated automatically as the location of your deskset during the installation process. You do not need to enter it manually.

Softphone users: Learn how to record or upload your greeting, or use a provided Zoom greeting.

Deskset users: Learn how to record your voicemail greeting.

Old desksets do not work after your number is transitioned and should be removed to eliminate confusion. The disposal process varies depending on your campus. Note to current Cisco Jabber softphone users: see full instructions to uninstall Jabber client from your computer. 

Ann Arbor Campus

• Softphone Users: If you are using a softphone, disconnect your old desk phone and deliver it to your building or unit’s facility staff. Contact your local IT support or facilities staff if you have questions.

• Deskset: If you are receiving a deskset, please put an “Out of Order” note on your old desk phone. It will be disconnected when your new one is installed. After that, please deliver it to your building or unit’s facility staff.

Dearborn Campus

• Softphone Users: If you are using a softphone, open a ticket with the Dearborn ITS Service Desk with a request to disconnect and remove your old desk phone.

• Deskset: If you are receiving a deskset, please put an “Out of Order” note on your old desk phone. Your old phone will be removed when your new one is installed.

Flint Campus

• Softphone Users: If you are using a softphone, disconnect your old desk phone and place it in one of the telephone collection boxes in the loading dock area of Murchie Science Building or William S. White Building. Alternatively, your phone can be collected by Flint ITS as part of the headset distribution process.

• Deskset: If you are receiving a deskset, please put an “Out of Order” note on your old desk phone. It will be disconnected and left for you when your new phone is installed. Please place the old phone in one of the telephone collection boxes in the loading dock area of Murchie Science Building or William S. White Building.

All users: Regardless of whether you use U-M Zoom Phone with a softphone only or with a deskset, it is important to familiarize yourself with Zoom Phone's features and benefits.

For example, you can personalize your Zoom Phone experience through the U-M Zoom web portal. Refer to Settings in Zoom Phone Common Tasks to learn how to:

• Set your business, closed and holiday hours.

• Set your call handling rules to route your calls where you want them to go.

Deskset users: Please visit Equipment for Zoom Phone Users to see an overview video and view and/or print the Zoom Phone Poly VVX250 Quick Start Guide.