The MiServer Managed Service offers customers a managed operating system, including installation and support for the operating system, patch management, antivirus, monitoring, and backups. MiServer Managed (sometimes referred to as Managed OS) is an offering in the cloud service that leverages components from Infrastructure as a Service (IaaS) to provide service to customers. More information on components listed in IaaS can be found on the IaaS and Cloud service definitions. For detailed information about these services refer to the Service Definition Documents and Service Level Expectation document.
MiServer
This document applies to managed Windows systems ordered on or after June 16, 2025.System Volume (C:\)It is important to keep the available space of your MiServer’s system volume (C:\) above 10gb. When the system volume fills it may impact the stability and availability of the server, prevent important maintenance such as patching and monitoring from completing, and may also impact the availability of installed applications.
Servers subscribed to the Managed OS Windows service are scanned monthly for severity vulnerabilites.
The MiServer service is commited to addressing vulnerabilities discovered within the managed OS components of hosted servers; Windows customers are also expected to mitigate vulnerabilities discovered in software components they have installed on top of the managed OS. Examples of customer supported components include but are not limited to Apache, Chrome, Firefox, Java, Microsoft Office, OpenSSL, Oracle, SharePoint, Wireshark, etc.
Background
Servers subscribed to the Managed OS Windows service will automatically receive security updates for operating system components on a regular basis, no actions are required on your part to receive these updates.
Which Updates are Installed on my Managed Windows Server?
The MiServer service will apply these monthly rollup bundles to managed Windows servers:
In the VM console, it can be difficult to read the boot menu. When an edit to the BIOS or boot from a CD-ROM is needed, complete the following steps:
Important Change: SSL Certificates in MiServerDue to technical constraints with domain authorization and automated renewals, we will no longer offer SSL certificates for hostnames in the default MiServer domains. If your MiServer-hosted service requires an SSL certificate, please follow these steps:
When MiServer customers are performing disruptive maintenance on managed hosts, it is asked that they enable Maintenance Periods for affected hosts surrounding the planned maintenance activities. This can be activated on a per-host basis from the Zabbix web interface.Note: When maintenance periods are active for a host ALL alerting for that specific system is suspended until the maintenance cycle ends.