Using the Service Request System

Instruction and information is located in the workflow of the Service Request System (SRS). Here is an overview of what is available.

Permissions and Billing

User ID Lookup
This application will show the manager, Chartfield, and location of any User ID. 
Chartfield Change Request
Use this to request a change to the chartfields for Toll/Local/Monthly Recurring Charges of current user IDs (for billing purposes). See the Chartfield Change Request documentation for instructions. 
Manage User Access (for Department ID Managers and Proxies)
Assign or change a user’s role. See the Access and Permissions documentation for more information. 
Department Look Up
Find out who has access to a department and what role they have.
Manage Chartfields (for Department ID Managers and Proxies)
Add, edit, or remove the Chartfields available to a Department.

Help

Access support documentation. 

Submit questions and feedback to the ITS Telecommunications team.

Your Name

View System Privileges
See the role you have for each of your Departments.
Logout
Securely end you authenticated SRS session.

Request Service

Telephone, Data, and Video Orders

Request, change, and cancel services, equipment, and accessories. A workflow guides the process to ensure that orders contain the information needed for quick processing. For large orders, contact your department’s Project Manager.

Note: A description of each service is found by clicking its Learn More link.

Important: All requests must be complete before saving. Partially completed requests cannot be saved. 

Run Reports

Note: Some reports, depending on run criteria, may take longer to run (several minutes). ITS is working to improve the response time. 

View and print information about your unit’s products and services. A description for each report is on its page in the SRS.

  • Departmental Telephone Service Metrics
  • Inventory and Location Report
  • Non-Telephony Detail of Charges
  • Summary of Charges
  • Telephony Detail of Charges
  • Toll Statements

View Cart

Telephone, Data, and Video Orders

See the cart items that you have selected, but not yet ordered. You can also see what other people within your department have selected but not yet ordered. You can save cart items to be ordered later or order them all together. Cart items are bundled by the one-time charges Chartfields that were selected during the request process.

Track Orders

Telephone, Data, and Video Orders 

See the status of orders you have submitted. You can also see the status of the orders that other people within your department have submitted. Orders are bundled by the one-time charges Chartfields that were selected during the request process.

Last Updated: 
Tuesday, October 15, 2019