MiDesktop Support

MiDesktop features a number of ways for customers to allow end users to securely reach the virtual or physical pools to which they subscribe. Several options are available during ordering, giving you total control: Access MiDesktop from virtually anywhere: midesktop.umich.edu Require users to be on a university network or use the U-M Cisco AnyConnect VPN: local2fa.midesktop.it.umich.edu
Open a browser from the MiDesktop jump server and navigate to https://cs1.midesktop.it.umich.edu/admin  Log in with credentials in your MiDesktop Active Directory admin group Some pool configurations can be edited to fit customer and end user needs. These include: Pool display name Active Directory OU Entitle users
Connect to the MiDesktop jump server Open a browser from the jump server and navigate to https://vcenter.midesktop.it.umich.edu/ui  Log in with uniqname and password and accept the Duo prompt Click the VMs and Templates view (the second icon on the left pane) and expand the inventory tree until you see your admin group and sub-folders Expand the Base Images folder to view your base images
Firewall ports that need to be opened to/from your physical network: Set 1 Sources (for prod) vdi-exuagpra01 141.211.5.45 vdi-exuagpra02 141.211.5.85 vdi-inuagpra01 141.211.232.15 vdi-inuagpra02 141.211.232.45 Sources (for CAEN) vdi-exuagpra05 141.211.5.23 vdi-exuagpra06 141.211.5.52 Ports: TCP 3389, 9427, 32111 TCP/UDP 22443, 4172 Destination Your physical lab network(s) Action Allow Set 2 Sources Your physical lab network(s)
You must be located on a U-M network or connected to U-M VPN to access the server on RDP protocol.
How to schedule an Image Push and set a Pool with a New Base Image and/or Snapshot.
Overview The VM must be properly configured before deploying a persistent desktop pool. This document contains the steps that must be completed to ensure it is set up correctly and in accordance with vendor best practices.
Pre-Work Create an MCommunity group dedicated to administrators for managing the Horizon environment. Add the intended end users or groups to the 'Remote Desktop Users' on the machines. Configure firewall ports. Install the Horizon Agent. Manual Install Download the Horizon Agent installer file from MiDesktop downloads site
How to set up the MiDesktop Instant Clone Base Image.