Zoom SMS Ordering in the Service Request System (SRS)

1. Navigate to Service Request System (SRS)
2. Go to Telephone, Data, and Video
3. Click Phone Settings & Features
4. Click Add SMS texting to Zoom phone in the middle right selection.

5. Enter the uniqname of the person requesting SMS texting
6. Confirm the phone number associated with the uniqname is accurate
7. Click Submit 
8. You'll receive an email message confirming the request was submitted.

Important Notes

1. You can only submit a request for Zoom SMS texting after the Zoom phone has been created, and the order has to be closed. It's a separate process.
2. You can only use uniqname to request SMS texting.
3. You can only submit one phone number at a time. An order must be completed by SRS-authorized individuals in the user's units (see SRS Access & Permissions).
4. If you search for a uniqname, and receive the error "not designated for this deptID", contact the Telecom Analysts (TAs) at 3-2000 or [email protected]. 
5. Zoom Phone SMS can be requested by order only for Ann Arbor and Dearborn users at the moment. 
6. There is currently no one-time or monthly cost for Zoom SMS texting.
7. For more information: see Zoom Phone SMS Resources on the service site.