- Is SMS feature available with U-M Zoom Phone service?
- Can I send Images?
- Can I send video files?
- Can I text a group of people from Zoom phone?
- Can I text a non-Zoom phone number and vice versa?
- Can I use SMS with Call Queues, Auto Receptionists, or Shared line group numbers?
- Can I send SMS to international numbers?
- Why am I receiving text messages from Zoom in my iMessage on my Apple (Mac computer+ iPhone)
- Is Zoom SMS HIPPA/PHI Compliant?
- Is there an option to send Zoom phone SMS messages to U-M email?
- What is the character limit for SMS messages?
- Where can I find additional information?
Is SMS feature available with U-M Zoom Phone service?
- Yes, Zoom Phone SMS can be requested by order only through the Service Request System for Ann Arbor and Dearborn users at no cost. An order must be completed by SRS-authorized individuals in the user's units (see SRS Access & Permissions).
Can I send images?
- Yes. You can send JPG, PNG, and GIF files. You can only send one image at a time.
Can I send video files?
- Not at this time. Zoom is still working to enable this in the future.
Can I text a group of people from Zoom phone?
- Yes, you can send an SMS message to a group of up to 10 phone numbers.
Can I text a non-Zoom phone number and vice versa?
- Yes, they will receive a text message on their mobile devices.
Can I use SMS with Call Queues, Auto Receptionists, or Shared line group numbers?
- Zoom Phone SMS can be requested for Call Queues or Auto Receptionists through the Service Request System following the ordering process for individual SMS. However, SMS is not available with Shared line group phone numbers.
Can I send SMS to international numbers?
- Not at this time.
Why am I receiving text messages from Zoom in my iMessage on my Apple (Mac computer+ iPhone)
- This is a known issue, but we have observed that some users received SMS in the iMessage. Somehow this is related to your phone number associated with your iCloud account and your phone number is saved in your contacts. We are still researching it. If you experience this issue, please open a TDX ticket with the Service Center.
Is Zoom SMS HIPPA/PHI Compliant?
- Zoom SMS is HIPAA and PHI-compliant. However, Zoom texting to non-Zoom numbers (i.e., SMS) should not be used for Protected Health Information (PHI) unless the patient requests it. An authorization must be documented in the patient's record. For more information, please see Communicating PHI guidance (VPN is required to view this page), and Zoom's Sensitive Data Guide to IT Services.
Is there an option to send Zoom phone SMS messages to U-M email?
-No, there is no option available at this time for forwarding Zoom Phone SMS messages to your U-M email.
What is the character limit for SMS messages?
- 500 characters.
Where can I find additional information?
- For additional information, see:
- U-M: Zoom Phone SMS
- Zoom: Using SMS