Zoom Phone Caller ID

Zoom phone allows you to set your Caller ID to display either your direct number or a generic work number. Caller ID consists of 2 parts, caller ID number and caller ID name.

How is your Caller ID displayed when you make a call?

The default outbound caller ID that is displayed when you make:

  • Internal U-M calls — your Name and Zoom phone extension. This cannot be changed whether you set your caller ID to be your direct number or Campus Generic number.
  • External calls — Campus Generic Caller ID (Name: UNIV OF MICH).

 Note: The caller ID can vary based on the carrier(s) through which the call is passed, e.g., AT&T, Verizon or T-Mobile.

How to Set Your Caller ID

You can set your Caller ID in the Zoom Desktop app or the Web portal to display the following options:

screenshot showing outbound caller id field selection


  1. Your direct number
  2. Campus generic work number
  3. Hide Caller ID (This should not be used because it does not function as a user would expect)
  4. A delegator number (if applicable)



NOTE: The caller ID you set in the Zoom web portal is permanent, and it will update your caller ID in the Zoom desktop client and mobile app. However, setting it in the desktop client or mobile app is temporary: Caller ID returns to match the original settings in the Zoom web portal when you sign out.

Zoom Web Portal

  1. Log in to the U-M Zoom web portal
  2. Navigate to the Phone Settings 
  3. Scroll down and click on the Outbound Caller ID drop-down menu. 
  4. Select the Caller ID.
  5. Click Save.

Caller ID- Zoom Portal

Zoom Desktop App

  1. Launch the Zoom desktop app on your device.
  2. Sign in with SSO.
  3. Navigate to the Phone tab. 
  4. Set your Caller ID from the menu located below the dial pad.

Desk phone

You can set your caller ID for your single-line desk phone from the U-M Zoom web portal. 

Note: Do not set your outbound caller ID using the phone's interface.

  1. Log in to U-M Zoom web portal and navigate to the Phone Settings.
  2. Scroll down to Keys & Positions in the Desk Phone section, and click View or Edit.
  3. Click Manage Key and set your caller ID

To learn more about Caller ID, see Zoom's Frequently Asked Questions about Caller ID.

Last Updated: 
Tuesday, November 8, 2022