Zoom Phone Caller ID

Zoom Phone Caller ID is a feature that allows the person you're calling to see your name and number. Caller ID consists of 2 parts, caller ID number and caller ID name. Zoom phone allows you to set your Caller ID to display either your direct number or a generic work number.

How Is Your Caller ID Displayed When You Make a Call?

The default outbound caller ID that is displayed when you make:

  • Internal U-M calls — your Name and Zoom phone extension. This cannot be changed whether you set your caller ID to be your direct number or Campus Generic number.
  • External calls — Campus Generic Caller ID (Name: UNIV OF MICH).

 Note: The caller ID can vary based on the carrier(s) through which the call is passed, e.g., AT&T, Verizon or T-Mobile.

How to Set Your Permanent Caller ID in the Zoom Web Portal

  1. Log in to the U-M Zoom web portal.
  2. Navigate to the Phone Settings
  3. Scroll down and click on the Outbound Caller ID drop-down menu and select from the following options:
    • Your direct number
    • Campus generic work number
    • A delegator number (if applicable)
  4. Select the Caller ID.
  5. Click Save.

Caller ID- Zoom Portal

If you are a member of a Shared Line Group or Call Queue:

To ensure your outbound calls are properly identified, please set your Outbound Caller ID in the U-M Zoom web portal to the Shared Line or Call Queue’s phone number. This helps colleagues and customers recognize calls coming from your team or group, and allows the calls to be properly tracked in the reporting.

Desk phone

You can set your caller ID for your single-line desk phone from the U-M Zoom web portal. Note: Do not set your outbound caller ID using the phone's interface.

  1. Log in to U-M Zoom web portal and navigate to the Phone Settings.
  2. Scroll down to Keys & Positions in the Desk Phone section, and click View or Edit.
  3. Click Manage Key and set your caller ID. 

To learn more about Caller ID, see Zoom's Frequently Asked Questions about Caller ID.

How to Temporarily Change your Caller ID in the Zoom desktop app

  1. Launch the Zoom desktop app on your device.
  2. Sign in with SSO.
  3. Navigate to the Phone tab.
  4. Set your Caller ID from the menu located below the dial pad.

Last Updated
Thursday, January 22, 2026