For several years, classic Google Hangouts had been a part of Google at U-M and integrated with Google Mail. Google Chat is an updated, team-based experience that has replaced classic Hangouts at U-M, including within Gmail.
Google Chat and Google Meet
Overview This page provides answers to frequently asked questions regarding the U-M Google Chat service that has replaced classic Google Hangouts in our domain. Frequently Asked Questions Can I go back to classic Hangouts? After July 15, 2020, you can still use classic Hangouts via the web until it is retired at the end of 2020. However, ITS strongly recommends the use of Google Chat. It is best suited for team-based work across the entire university and is the future for chat at Google.