U-M Google Spam email procedures


Here’s a few tips for navigating the Spam label in your U-M Gmail account. This document includes how to: help keep messages you send from being labled as spam, manage the way your incoming mail is sorted and see why a message was flagged as spam.

Keep your message out of the Spam label


Are you noticing some of your messages are being flagged as Spam (unwanted email)? Google’s spam filters are much more aggressive than in the past. Here’s a few tips for keeping your messages out of the spam label.

Use a text-only email signature

Putting items such as links in your email signature increases the chances of it being flagged as Spam. Remote images and hidden text can also make your message look suspicious.

Send bulk mail from another account or service

If you publish a newsletter or send a message to many people from your own account, chances are someone receiving that message will mark it as Spam without you knowing. If they mark messages from you as Spam consistently, other messages you send may also be flagged as spam.

Sending bulk mail from a different account, such as a Shared Account, will isolate your uniqname account from these actions. If your distribution is larger than the sending limits or bandwidth limits will allow, consider using the ITS authenticated SMTP service.

Manage your Spam label

Mark incorrectly sorted mail

If a message is incorrectly sent (or not sent) to your Spam label, make sure to tell Gmail. Visit Mark or unmark Spam in Gmail for instructions.

Check your Spam label 

By default, the Spam label is hidden in the Label list. A good way to remember to check your Spam label is to set it to show only if there are new, unread messages in Spam. To make this setting (must be on a computer, not a mobile device):

  1. Click the Gear icon Settings icon
  2. Select Settings.
  3. Click Labels.
  4. Under the System labels column find Spam.
  5. In the spam row are the options show, hide, and show if unread. Select show if unread.
  6. Changes are saved automatically

Now, anytime a new message is sent to Spam, the label will show up in bold in your Label list.

Why was the message marked as spam?

A recipient can open the message and see an explanation in the yellow bar near the top of the message that says Why is this message in Spam?

Last Updated: 
Friday, September 1, 2017