Telephone: Voice Over Internet Protocol (VoIP) Advanced - Cisco Unified Communications Self Care Portal Features

Overview

The Cisco Unified Communications Self Care Portal is an online web tool used to create speed dials and line forwarding.

Note Prior to use, a user id needs to be created and associated to the line.

Log in to the Cisco Web Inbox for your U-M campus with the provided username and password:

• Ann Arbor
• Dearborn
• Flint

Important Passwords must be changed at first login and every 90 days.

Passwords must:

• Contain at least 7 characters.
• Contain three of the following: uppercase character, lowercase character, number, and symbol.
• Not be the same as any of the last 6 passwords used.
• Not use a character or number more than 3 times in a row.
• Not include the alias, username, or extension.
• Not be sequential characters or numbers, such as 654321 or ABCDEFG.

Setting Up Speed Dial Numbers

1. Click Phone Settings.
2. Enter the Speed Dials and Abbreviated Dials with labels.

   Note ​Speed Dials show up on the set's available lines.

Note Abbreviated Dials are assigned a code used with the AbbrDial softkey.

• U-M: 5 digits
• Non-UM Local: 9+7 digit phone number
• Non-UM Long Distance: 9+1+(area code)+7 digit phone number

Note Only for lines that include long distance forwarding

1. Click SAVE.
2. Click Apply Configuration and then OK.

Setting Up Call Forwarding

1. Click Line Settings.
2. Select the Line to Forward on the right of the page.
3. Check the box for the action to apply.
4. Select either:
   • Voicemail: to forward to an active voicemail mailbox
   • This Number: enter the receiving phone number

Note Abbreviated dials are:

• U-M: 5 digits
• Non-UM Local: 9+7 digit phone number
• Non-UM Long Distance: 9+1+(area code)+7 digit phone number

Note Only for lines that include long distance forwarding

Tips

• If you have an available key on your phone, Speed dials show up as labeled.
• To access an abbreviated dial, enter the number and then press the AbbrDial softkey.
• Full documentation is available on the Cisco website.