Managing Audio Greetings in U-M Zoom Phone Asset Library

Overview

U-M Zoom Phone users with an administrator role only for Auto Receptionists, Call Queues, and Shared Line Groups have the ability to access and update Audio prompts and voicemail greetings in the asset library. Administrators (Admins) can add new greetings, update existing information such as hours of operation and periods of unavailability, and download, duplicate, or delete their own audio files. They can also assign editors to manage specific audio content.

Important Notes Before You Begin

  • Ensure you have an administrator role for your Auto Receptionists, Call Queues, or Shared Line Groups to manage the Asset Library. To request an admin role, please reach out to ITS Telecommunications Analysts.

  • Call Queue admins have been granted access to manage their own greeting prompts in the Asset Library with their orders.

  • Auto Receptionists and Shared Line Group admins can view and update audio greetings in the Asset Library but need to contact ITS Telecommunications Analysts to add or delete them to their Auto Receptionists or Shared Line Groups.

How to Add New Audio Assets

Note: You can upload up to 1,000 audio files, with each file being less than 10 MB. After creating a new greeting, please reach out to ITS Telecommunications Analysts to link it to your call flow.
  1. Sign in to the U-M Zoom web portal.
  2. In the navigation menu, click Phone System Management then Asset Library.
  3. Click Add.
  4. Select one of the following options to create your audio file:
  5. Click Add.
  6. If you're updating an asset that is already in use, you will see a pop-up notification that the asset is in use. Click Save to confirm the update.

Zoom Phone- Asset Library

How to Edit Existing Audio Assets

Note: You can only edit audio files you have access to in the Asset Library.
  1. Sign in to the U-M Zoom web portal
  2. In the navigation menu, click Phone System Management then Asset Library.
  3. To the right of the name of the asset, click the ellipse icon (...), then click Edit.

Edit Audio in Asset Library​​

  1. If you are updating an asset that is already in use, you will see a pop-up notification that lists where the asset is used. Click Continue to confirm the update.

Pop-up​​

  1. Make any necessary changes, then click Save.

Edit Audio in Asset Library

How to Download, Duplicate, or Delete Audio Assets

  1. Sign in to the U-M Zoom web portal
  2. In the navigation menu, click Phone System Management then Asset Library.
  3. To the right of the name of the asset, click the more icon (...), then select one of the following:
    • Duplicate: To make a copy of the audio greeting.
    • Download: To download the audio greeting onto your computer and save it to use it later.
    • Delete: To permanently delete the audio greeting.
  4. Click Save.
  5. Click Close.

How to Add Editors to Asset Library

  1. Sign in to the U-M Zoom web portal
  2. In the navigation menu, click Phone System Management then Asset Library.
  3. To the right of the name of the asset, click the more icon (...), then click Manage Editors -to assign admins to manage the audio assets.
  4. Click Add Members, to add a member to the list.
  5. Search the member to add by selecting the Admin, Role, or Group tab. 
  6. Click Save.
  7. Click Close.

Add Editor- Asset Library

 

Last Updated: 
Monday, October 14, 2024