Communication Access Realtime Transcription (CART) involves human transcription in real time while someone is speaking or a video is playing. Most deaf and hard-of-hearing individuals require the level of accuracy that CART provides.
Zoom supports professional CART providers through the built-in “Live Transcript” feature, allowing an assigned meeting participant to share captions through the platform. When this feature is enabled for a meeting/webinar, captions can be typed directly into Zoom or added to Zoom via an integration with a third-party software or service.
We recommend that you invite the third party to join the meeting/webinar as a participant and promote them to co-host before assigning them to type the live transcription.
Purchasing CART Services
Purchasing CART or ASL services for your unit from a third-party provider is negotiated exclusively by those two parties, without any university intermediary. When enlisting a CART Provider:
- The university does not have a preferred vendor(s) for CART, but ScreenLine has experience working with U-M and Zoom. Contact [email protected] or 517-627-2500.
- List of ASL Interpreter/CART contacts (Source: Mikalia Dennis, Office of Diversity, Equity, and Inclusion. Contact: [email protected] or 734-764-3620.)
- Please inquire directly with third-party vendors regarding HIPAA-compliant solutions for special use cases.
- If further guidance is needed from Michigan Medicine, please visit the Michigan Medicine web portal or call 734-936-8000. The Michigan Medicine service center also recommends consulting the U-M Procurement Transcription Services website.
Instructions for the Host
- Start/join your Zoom meeting or webinar.
- Click Live Transcript from the Zoom toolbar along the bottom of the screen.
- Click Assign a participant to type.
- Hover over the participant who will be assigned to type the live transcript and click More from the participant window.
- Click Make Co-Host from the drop-down menu, then click Yes to confirm.
- Hover over the same individual's name and click More.
- Click Assign to type Closed Caption from the drop-down menu. A pop-up window will then appear on that individual's screen: "The host has assigned you to type Closed Caption."
Instructions for the Third-Party Captioner
Once the host assigns you the ability to type closed captions, a notification will appear on your screen: "The host has assigned you to type Closed Caption." To enter closed captions as a participant:
- Click Closed Caption in the pop-up window that appears.
- This will open up the closed caption box. Type the closed captions in the box.
- Click Enter to submit your closed captions.
- There will be a delay of 6 to 10 seconds when viewing live captions.
- Third-party captioners use two devices to provide captions.
- When a third party joins the meeting, they should mute speakers on one of their devices.
- Refer to Managing closed captioning and live transcription in Zoom Support for additional information.
If CART transcription isn’t a good fit, refer to Videoconferencing Captioning Tools for Zoom for more information on the other transcription tools in Zoom to determine which works best for your specific situation.