Using Jabber Softphone with iPhone/iPad

Placing a Call

Note U-M doesn’t support the Contact List feature.

  1. Tap in the Search or Call field.
  2. Enter the 9+ 1+ 10-digit for non U-M or 5-digit U-M phone number. 
  3. Click the Phone icon below the Search or Call field. 

Placing a Call on Hold

  1. Click the icon with the 3 dots in the active call window.
  2. Select Hold.
  3. Tap Resume to return to the call.

Transferring a Call

Transferring allows you to transfer a call from your softphone to any other phone on the U-M system.

  1. Select the 3 dots icon.
  2. Select Transfer.
  3. In the Search or Call field, enter the phone number (9+1+10-digit or 5-digit) to which you want to transfer the call.
  4. Tap the phone icon below the Search or Call field.   
  5. Select the Arrowed Transfer icon to transfer the call. 

Receiving a Call

In order to receive a call using Jabber, you must be logged in to the application.

When you receive an incoming call, you will see a call window open on your device screen. 

  • Click Accept to accept the call 
  • Click Decline to forward the call to voicemail

    Forwarding Calls

    Note: We ask that you do not forward your university phone to a personal or home telephone number in an emergency shut down of the U-M campus. This feature is reserved for critical operations. Please keep in mind that staff members using softphones can log in to the application directly to take calls from home. 
    1. Swipe right on the Jabber hub (top-left).
    2. Tap Settings in the upper-left corner​.
    3. Tap Call Forwarding.
    4. Tap New Number.
    5. Tap Forward To.
    6. Enter a phone number, including 9+1+10-digit phone number or 5-digit phone number and press Done.

    Stop Forwarding

    1. Tap Settings in the upper-left corner​.
    2. Tap Call Forwarding.
    3. Select Do Not Forward Calls.
    Tags: 
    Last Updated: 
    Monday, October 14, 2019