Using Jabber Softphone with iPhone/iPad

Placing a Call

Note U-M doesn’t support the Contact List feature.

1. Tap in the Search or Call field.
2. Enter the 9+ 1+ 10-digit for non U-M or 5-digit U-M phone number. 
3. Click the Phone icon below the Search or Call field. 

Placing a Call on Hold

1. Click the icon with the 3 dots in the active call window.
2. Select Hold.
3. Tap Resume to return to the call.

Transferring a Call

Transferring allows you to transfer a call from your softphone to any other phone on the U-M system.

1. Select the 3 dots icon.
2. Select Transfer.
3. In the Search or Call field, enter the phone number (9+1+10-digit or 5-digit) to which you want to transfer the call.
4. Tap the phone icon below the Search or Call field.   
5. Select the Arrowed Transfer icon to transfer the call. 

Receiving a Call

In order to receive a call using Jabber, you must be logged in to the application.

When you receive an incoming call, you will see a call window open on your device screen. 

• Click Accept to accept the call 
• Click Decline to forward the call to voicemail

Forwarding Calls

1. Swipe right on the Jabber hub (top-left).
2. Tap Settings in the upper-left corner​.
3. Tap Call Forwarding.
4. Tap New Number.
5. Tap Forward To.
6. Enter a phone number, including 9+1+10-digit phone number or 5-digit phone number and press Done.

Stop Forwarding

1. Tap Settings in the upper-left corner​.
2. Tap Call Forwarding.
3. Select Do Not Forward Calls.