Using Jabber Softphone with Android

Placing a Call

Note U-M does not support the Contact List feature.

  1. Tap Call.
  2. Tap the circle key pad.
  3. Enter phone number, 9+ 1+ 10 digit or 5 digit phone number.  
  4. Tap the phone icon. 

Placing a Call on Hold

  1. Answer the incoming call.
  2. Select the icon with 3 dots to access additional softphone features.
  3. Select Hold.
  4. Select Resume to continue the call.

Transferring a Call

Transferring allows the person to transfer a call from the softphone to any other phone on the U-M system.

  1. Answer the incoming call.
  2. Click icon with 3 dots.
  3. Select Transfer.
  4. Enter the phone number that you would like to transfer in the Search or Call field.
  5. Select Phone icon next to the phone number.
  6. Select Arrowed Transfer icon to transfer the call.

Receiving a Call

In order to receive a call, you must be logged in to the Jabber application. U-M standard VPN is required when off the UM Network. 

When you receive an incoming call, you’ll see a call window open on your device screen.

  • Tap Answer to accept the call
  • Tap Decline to forward the call to voicemail

    Forwarding Calls

    Note: We ask that you do not forward your university phone to a personal or home telephone number in an emergency shut down of the U-M campus. This feature is reserved for critical operations. Please keep in mind that staff members using softphones can log into the application directly to take calls from home. 
    1. Tap upper left corner of Jabber Application, or swipe right.
    2. Tap Settings.
    3. Scroll to Call Forwarding.
    4. Tap New Number to enter another phone number.​
    5. Enter a phone number, 9+ 1+ 10 digit or 5 digit phone number. 
    6. Click Save.

    To Stop Forwarding

    1. On the Jabber home page, tap the upper left circle, or swipe right.
    2. Tap Settings.
    3. Click Do not forward calls.
    Last Updated: 
    Thursday, October 10, 2019