Remote Office Hours Queue

The Remote Office Hours Queue is a virtual queueing tool that allows meeting hosts to manage queues of attendees waiting to meet with them for private one-on-one meetings in person or over BlueJeans or Zoom video conferencing. Hosts may select which of the 3 meeting types (in person, BlueJeans, and/or Zoom) attendees can select when joining the queue. This tool is for hosts who prefer to have one-on-one meetings with attendees rather than host office hours or other meetings in a group format. Hosts and attendees must log in to Remote Office Hours Queue using U-M Weblogin.

Note: Remote Office Hours Queue works best with Chrome, Safari, and Firefox (desktop or mobile).

Hosts

Hosts can:

  • Create an unlimited number of queues, name the queue, add a description, open and close the queue
  • Control the allowed meeting types (BlueJeans, Zoom, and/or in-person)
  • Add other hosts to the queue to collaborate on the same queue simultaneously
  • Copy the URL of the queue to share with attendees so they can join
  • View attendees in line for their queue
  • View information about the attendee's meeting in the queue, including the attendee's name, uniqname, time they joined the queue, agenda the attendee has added (if any), and whether a host of the queue has been assigned to the meeting
  • Assign a host (assign myself, or assign another host of the queue) to each meeting to clarify who is helping/will help each attendee
  • Start meetings by clicking "Ready for Attendee" for in person meetings or "Create Meeting" for video conferencing meetings, moving the meeting into the Meetings in Progress section
  • Join the video conferencing meeting with the attendee, if BlueJeans or Zoom is the meeting type selected
  • Remove attendees from the queue after they have been helped by clicking "End Meeting"
  • Delete attendees from the queue before they have been helped, if needed
  • Permanently their delete queue
  • Enable SMS notifications to a phone number of their choice to be notified when an attendee joins their previously empty queue

Learn more about using Remote Office Hours Queue as a host.

Attendees

Attendees can:

  • Search for a queue by host uniqname or queue name
  • Navigate directly to a queue given a URL from a host
  • View the number of attendees already in line
  • Choose between the allowed meeting types (BlueJeans, Zoom, in person) for the queue, if there are multiple; otherwise attendees join the queue with the only allowed meeting type
  • Join the queue
  • View an updated number of people in line ahead of them so they know when their turn is coming up
  • View what time they joined the queue
  • Add an agenda to tell the host(s) what they want to meet about
  • Join the BlueJeans or Zoom meeting to meet with the host(s) once it is created by the host, if BlueJeans or Zoom is the meeting type selected
  • Leave the line prior to their turn, if desired
  • Enable SMS notifications to a phone number of their choice to be notified when it is their turn

Learn more about using Remote Office Hours Queue as an attendee.

How can we help you?

Contact the ITS Service Center:

Last Updated: 
Tuesday, December 15, 2020