Document Imaging System: How to Recapture Slow Loading Documents

Overview

These instructions walk you through recapturing (or re-importing) a document that is slow to open in the system. Recapturing the file via these steps typically makes it smaller which causes it to load faster. 

Recapture a Slow Loading Document

If a document is loading slowly, please follow these steps:

  1. Locate the document that opens slowly.
  2. Right click on the document and select Print.
    right click print
  3. Choose CutePDF Writer as the printer and click Print.
    print menu
  4. Choose the Save in: location the file should be save and enter the File name. Click Save.
    save as menu
  5. Navigate to the location you saved the document and open it up to review.
  6. Return to Perceptive Content.  Right click on the slow document again, and choose Edit document keys. Update one of the document keys to contain another character which will make it unique. In this example, a b was added to the UMID in field one.
    edit doc keys
    After you update the document key, click another document in the list. This ImageNow - Move Document box will open. Click Yes.
    move document
  7. Import the document you saved on your computer using your normal method of capture. You can reference the document keys from the old document if needed. (just don’t include the other character you added in step 6 when you recapture the new document)
    The new document is highlighted in yellow. The old document is below.
    import
  8. Once the new document is in Perceptive Content, review and make sure it opens as expected. If everything is adequate, delete the old version of the document and delete the copy you have saved on your computer.

 

If the above steps give an error, follow these steps to export the document as individual pages

  1. Create a folder on your desktop for the export to use. 
  2. Right click on the slow to load file in Imaging and click Export. Choose the format of Individual files, click the browse button to choose the folder you created in step 1. Then click OK
    export dialogue box
  3. Once the files have been exported, open the folder on your desktop to review the files. Delete the file named Export.idx as it is not needed.
    file list
  4. Return to Perceptive Content.  Right click on the slow document again, but this time choose Edit document keys. Update one of the document keys to contain another character which will make it unique. In this example, a b was added to the UMID in field one.
    edit doc keys
    After you update the document key, click another document in the list. The following screen will appear. Click Yes.move document
  5. Return to your folder and highlight all of the files in the folder.  Click the Print button at the top. (This ensures the pages are recaptured in order)
    file list
  6. Choose ImageNow Printer. You can scroll through the pages on this screen to make sure they seem to be in the correct order.
    printer menu
  7. Enter the Document Keys and click Capture.
    doc keys
  8. Review the document and if it looks correct, click Save.
  9. Once the new document is in Perceptive Content, review and make sure it opens as expected. If everything looks good, delete the old version of the document and delete the copy you have saved on your computer.
Last Updated: 
Tuesday, November 20, 2018