Document Imaging System: Error when viewing PDF documents in the Imaging Desktop Application, Perceptive Content

When opening PDF documents from the Imaging Desktop Application (Perceptive Content) one of the following Adobe Reader or Acrobat errors appears:

  • "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again."
  • "There was an error processing a page. An internal error has occurred."
  • "The exception unknown software exception"

These errors typically occur when Adobe Reader or Acrobat is running in protected mode. To resolve this issue, do the following:

  1. Open the Adobe Reader or Acrobat application.
  2. On the toolbar, click Edit, and then click Preferences.
  3. In the left pane, click Internet.
  4. Clear each check box under Web Browser Options, and then click OK.
  5. In the left pane, click Security (Enhanced).
  6. Clear the Enable Protected Mode at startup check box.
Last Updated: 
Thursday, November 9, 2017