Document Imaging System: System settings needed for WebNow

Please check the following requirements/settings on your computer if you are experiencing issues using Imaging/WebNow/Perceptive Content. If you are not an administrator on your computer, you will need to work with your desktop support (local IT) to assist with these requirements/settings.

Java requirements

  • Have 1.8.0_144 or higher is required
  • To check your Java version:
    • Go to Programs > All Programs > Java > Configure Java (or just search for Java Configuration)
    • On the Java tab, click View... to see the versions of Java that are installed on your computer
      Java Control Panel
  • If you don’t have the latest version, uninstall Java and then download and install the latest version.

Web Browser requirements

Supported web browsers:

  • Internet Explorer 11

Non-supported browsers:

  • Chrome
  • Microsoft Edge
  • Firefox 

Note: Windows 10 users may have Microsoft Edge Installed. Please note this is an unsupported browser. The icon looks very similar to Internet Explorer so please double check you are using Internet Explorer (IE) if on a Windows 10 computer.

Internet Explorer Icon: Internet Explorer Icon

Microsoft Edge Icon: Microsoft Edge Icon

Internet Explorer Settings

To get to IE Settings, click on the Gear icon in the upper right of the browser window. Then click on Internet Options
Internet Options screenshot

Disable Pop-up Blocker

Click on the Privacy tab and make sure the checkbox next to "Turn on Pop-up Blocker" is not selected. If it is selected, click to un-select and then click Apply.
Internet Options screenshot - un-chcking the Turn on Pop-up Blocker checkbox

Check Trusted Sites

Click on the Security tab > Trusted Sites > Sites; scroll through the list of sites and make sure either or is listed. If either are not listed, type in in the "Add this website to the zone" box and click Add.
Internet Options screenshot - adding to Trusted Sites

Last Updated: 
Thursday, November 9, 2017