Overview
This step-by-step procedure is designed for ITS Service Center staff and describes how to create a Request from an Incident in ServiceNow for MiWorkspace onboarding.
Navigation
https://umichprod.service-now.com > Incident > Create New
Step-by-Step Procedure
Note:To toggle the Template Bar on, click the More options lookup icon in the Incident header and select Toggle Template Bar.
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Click More options
on the template bar. -
Search for and select MiWorkspace: Onboarding.
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Enter the Caller and Short Description.
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Click Save.
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Click Create Catalog Order.
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In the Short Description, modify the text in ALL CAPS to reflect the onboarding information.
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Enter, select, or lookup
values for applicable fields in the Variables section. Only those marked with a red asterisk (*) are required.-
Expand More information as needed for applicable fields.
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Selecting Yes in the Does Employee Need Hardware? and/or Is Employee Using a Shared Machine? field(s) will enable additional fields.
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Enter applicable Work notes or Additional comments (Customer visible).
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Click Save when all necessary fields are complete.
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Right click (Windows) or two-finger click (Mac) the top bar of the task window and select Assign Neighborhood from the drop-down menu. The TASK and the RITM will reassign to the appropriate Neighborhood IT assignment group automatically.
MiWorkspace Onboarding Task Workflow
Note: If no hardware is needed, all applicable tasks are kicked off in parallel.
