Telephone: Voice Over Internet Protocol (VoIP) Basics

The guides available from Cisco describe basic IP phone tasks. From the Cisco Product Support Page.

Placing a Call

There are several ways to place a call:

Dial the number without lifting the handset, then press Dial.
Press the Redial softkey, or press the Navigation button to see your recently placed calls.
Dial from a Directory
Press the Directories button and choose a call log.
Speed Dial
Press a speed-dial button or enter an Abbreviated Dial code.

Answering a Call

Three indicators appear when you receive a new call:

  • A flashing amber line button.
  • An animated icon next to the button.
  • A call window that displays caller ID.

To answer a call, press the flashing amber button, the Answer softkey, or lift the handset.

NoteTo place a call on hold, press the Hold softkey.

Transferring a Call

To transfer a call:

  1. Press the Transfer softkey. NoteThe call cannot be on hold.
  2. Dial the transfer recipient's number, or use speed dial.
  3. Wait for the recipient to answer or skip to Step 5.
  4. Press Transfer again to complete the transfer.

Forwarding Your Phone

To redirect all incoming calls to another number:

  1. Press the CFwdALL or Forward softkey.
  2. Enter a phone number, or press a speed dial button or the Messages button.

NoteLook for the call forward icon when verifying if a call is active.

To cancel call forwarding, press CFwdALL or Forward again.

NoteYou may need to press the more softkey first.

Accessing Voice Messages

Press Messages Button to connect to your Exchange Voice Mail mailbox or from your computer, log into Outlook Web Access (OWA).

For More Information

Contact the Telecommunications Analysts for assistance.

Last Updated: 
Friday, March 17, 2017