Using the Add Deskset Tool

Overview

Unit Ambassadors and SRS Submitters can request a project-funded deskset for a user whose number has already transitioned to Zoom Phone with a softphone only.

• A project-funded deskset can be added within six months of the date the individual's number transitions. (For numbers that transitioned before Feb 1, 2023 a deskset can be added until August 1, 2023.)
• ITS will contact the department to schedule delivery.
• Validated U-M address information displays in the drop-down lists. If the room you wish to enter does not display in the list, send an email to [email protected] with the building and room that are missing. Those will be required prior to delivery when you complete the Location Verification App.

1. Navigate to the Telephone Upgrade Project Transition Tools page.
   
2. Press the Add Deskset button on the page or in the top navigation.
3. Select the department from the drop-down list for the phone number to which you want to add a deskset.
   
4. Begin typing the phone number or uniqname for which you want to add a deskset and select it from the list in the Select Phone field.
   
5. Select Correct or Incorrect in the Verify Location for Deskset Delivery drop-down list.
6. If you selected Correct, then press Submit Order.
7. If you selected Incorrect, a Search for New Location by Building Name or ID field displays
8. Begin typing the building name or number in the search field, and select the correct building from the drop-down list.
   
9. Press Submit Order.