The PaperCut client is an application that passes information from our servers to your computer and, when necessary, from your computer to our servers. The client provides helpful information to you such as notifying you if you try to print to a printer that has been disabled (due to hardware failure, for example). In certain circumstances, the PaperCut client will prompt you for additional information before your print job will be submitted to the printer. If you do not have the client, or otherwise fail to respond in 10 minutes, your print job will be deleted. For this reason, we strongly encourage you to have the PaperCut client installed and running at all times.
Note The Windows, Mac, and Linux print installers will all install the PaperCut client for you during the printer installation process, if you do not already have it. Each Installer will try to launch the client for you. If it fails, the client should launch after you logout and log back in.
If you are logged into your computer using an account other than your uniqname, PaperCut may prompt you for your credentials to log you in. Please simply type in your UMICH uniqname and password, and check the “Remember my identity” box to avoid receiving this prompt in the future.
Removing Saved Credentials
The PaperCut client has the ability to remember your identity when using your computer. If you do check the Remember my identity box, the username will be saved. If you accidentally use the wrong log-in information for the PaperCut client, and told it to save your credentials, you will need to clear the saved credentials.
To clear the saved credentials:
- Open the PaperCut client configuration properties file. It can be located in the following locations:
- Windows 10: C:\Users\[uniqname]\pc-client.properties
- Mac: /Users/[username]/Library/Preferences/PCClient/config.properties
- Locate the neverrequestidentity line item.
- Change the value from Y to N. It should appear: #neverrequestidentity=N.
Note On Linux machines, simply delete the file ~/pc-client.properties and run the PaperCut client again. You can also log out and log back in.