Contact Center

Overview Cisco Finesse for Contact Center Express is a next-generation Agent and Supervisor Desktop, that is completely web-based. No additional program is needed on the PC other than a web browser. Cisco Finesse will not require client upgrades as in the previous desktop application. Note: Cisco Finesse isn’t intended to be a 1 for 1 replacement for our current Agent/Supervisor Desktop, so there will be some differences. Improvements over traditional Agent/Supervisor Desktop applications:
Overview University IP Contact Centers who use Cisco Finesse have access to import a phonebook for use through the web interface for dialing and lookup by agents. Steps: To request a phonebook: