Cisco Jabber User Instructions for Windows

Placing a Call

  1. Click the More Call Controls (three-dot menu icon) in the active call window. 
  2. Click the phone icon next to the Search or Call field. 

Important: When entering a non-UM number, enter a 9+1 before the ten-digit phone number.

Receiving A Call

To receive a call, the Jabber application needs to be open. If your phone number is called and Jabber is closed, the caller will be sent to voicemail (if a voicemail box exists).

Note: Cisco Jabber requires access to the U-M Network. When off the U-M Network, enable the UM-VPN on your device.

When receiving an incoming call, a call window opens on the screen:

  • Click Answer to accept the call.
  • Click Decline to forward the call to voicemail.

Placing a Call on Hold

  1. In the active call window, click More.
  2. Select Hold to place the call on hold.
  3. Click Resume to return to the call.

Creating a Conference Call

While you are on a call that you wish to turn into a conference call:

  1. Click the More Call Controls (three-dot menu icon) in the active call window. 
  2. Dial the second caller:
    1. Enter the phone number in the Jabber hub Search or Call field. 
    2. Click the phone icon next to the Search or Call field. 
  3. Finally, merge the calls to create the conference:
    1. Click the More Call Controls (three-dot menu icon) in the active call window. 
    2. Select Merge with... (the first caller's number).

Transferring a Call

Transferring allows you to transfer a call from your softphone to any other phone on the U-M system.

  1. Click the More Call Controls (three-dot menu icon) in the active call window. 
  2. Click Transfer.
  3. Enter the phone number to which you want to transfer the call in the Search box.

Important: When entering a non-UM number, enter a 9+1 before the ten-digit phone number.

  1. Click the Phone icon.
  2. Click Transfer to complete the transfer.

Forwarding Calls

Note:  We ask that you do not forward your university softphone to a personal or home phone number. This feature is reserved for critical operations.
  1. Click the Jabber window icon for Call Settings located to the right of your phone number, under the Call History.
  2. In the Forward Call to: section:
    • Select among the listed numbers (numbers to which you’ve recently forwarded your calls) or
    • Click New Number to enter another phone number:
      • Enter a phone number including 9+ 1+ before the ten-digit phone number. .
      • Click Forward.

To stop forwarding:

  1. Click the Jabber window icon for Call Settings located to the right of your phone number, under the Call History.
  2. Scroll to select Forward Calls to: and select Do Not Forward Calls from the drop-down list.

How to Clear Call History

Right-click on a recent or missed call to delete the item.

Sign Out of Jabber From Windows 

  1. Open the Jabber app.
  2. Select the gear in the upper right corner of Jabber window.
  3. Select Sign Out.  This will log you out of the Jabber Client.

Uninstall Jabber Client

 See full instructions to uninstall Jabber Client application for Window or Mac

Additional Configuration Options

  1. To configure your Jabber device, click the gear icon in the upper right corner of the application home and select Settings from the drop-down menu.

  2. See the Configure Options section of the Cisco Jabber Installation Instructions for Windows for full instructions.

Tags: 
Last Updated: 
Friday, June 25, 2021