Enroll a Landline, Non-Smart Cell Phone, or Softphone in Duo

This document provides instructions for enrolling your landline telephone, non-smart cell phone, or softphone in Duo so you can use it for two-factor authentication (2FA) with systems that require Duo two-factor and Weblogin-protected systems with two-factor turned on.

Need help? Contact the ITS Service Center.


Before You Begin

  • To use a softphone, you must be logged in to the softphone and have it open to receive Duo authentication calls.
  • Note that standard text messaging and phone call rates apply when using a cell phone for two-factor authentication.
  • We recommend that you enroll both a primary and backup method for two-factor authentication. You can enroll more than two phone numbers.
  • U-M will only use your phone number for the Duo service, and you can modify or remove it from the system at any time.
  • If you plan to use a shared phone to authenticate, you need to be at that phone when authenticating. If you receive a Duo authentication phone that you did not initiate, press 9 to report fraud.
  • Not sure which option you want to use? Refer to Options for Two-Factor Authentication for more information.

Enroll Your Phone Number

For best results, complete these steps on a desktop or laptop computer.

  1. From a desktop or laptop computer, go to UMICH Account Management.
  2. Log in with your uniqname and UMICH (Level-1) password.
  3. Click Manage Two-Factor for Weblogin to enroll your first device, or to enroll an additional device, click Manage Duo Devices.
  4. If this is the first time you are enrolling, click Start setup. Or to add an additional device, click Add a phone or tablet.

    Duo Two-Factor Authentication Start Setup page

  5. To enroll a non-smart cell phone, select Mobile phone, or, to enroll a landline phone or softphone, select Landline, then click Continue.

    What type of device are you adding? page. Mobile, table, or landline options.

  6. On the Enter your phone number screen:
    1. Enter your phone number.
    2. If you selected Landline on the previous screen, you will have the option to enter an extension.
    3. Click the checkbox to verify it’s the correct number.
    4. Click Continue.

    What type of device are you adding? page. Mobile, table, or landline options.

  7. If you are enrolling a shared landline and are not the first person to enroll it, you need to be at the phone to complete the following verification: click Call Me, enter the 6-digit verification code, click Verify, and then click Continue.

    Enter your phone number page

  8. If you selected the Mobile phone option on the previous screen, select Other (and cell phones), then click Continue.

    What type of phone? page

  9. If desired, select a different option in the When I log in drop-down list.

    Important! The default is Ask me to choose an authentication method, which means you will need to initiate an authentication prompt when you log in (e.g., click Send me a Push or Call Me). The other options are Automatically send this device a Duo Push or Automatically call this device.

  10. Click Continue to Login.

    My Settings and Devices page

  11. Complete a two-factor authentication method (Call Me or Enter a Passcode)

    Duo Two-Factor Authentication page

Last Updated: 
Tuesday, August 18, 2020