Add a New Device in Duo (Phone Number or Mobile App)

This document provides instructions for adding devices, after an initial device has been enrolled, in Duo for two-factor authentication.

Contents

Before You Begin

  • It is recommended that you enroll in both a primary and backup method for two-factor authentication. You can enroll more than two phone numbers and/or download the Duo Mobile app on multiple devices.
  • You need a desktop or laptop computer on which to do the enrollment steps.
  • U-M will only use your phone number for the Duo service, and you can modify or remove it from the system at any time.
  • Not sure which option you want to use? Refer to Options for Two-Factor Authentication for more information.

Add a New Device

For best results, complete these steps on a desktop or laptop computer.

  1. From a desktop or laptop computer, go to Turn On Two-Factor (Duo) for Weblogin.
  2. Log in with your uniqname and UMICH (Level-1) password.
  3. Click Enroll a backup or alternate device.

    Duo Two-Factor Authentication Start Setup page

  4. Complete a two-factor authentication method (Send Me a PushCall Me, or Enter a Passcode)

    Duo Two-Factor Authentication Start Setup page

  5. Click + Add another device.

    Add a new device page

  6. Refer to the appropriate enrollment procedure for the remaining steps:

    Enroll a Smartphone or Tablet in Duo

    1. Download the Duo Mobile app.
    2. Then begin at step 5.

    Enroll a Landline or Non-Smart Cell Phone in Duo

    1. Begin at step 5.
Last Updated: 
Friday, July 27, 2018