Cisco Finesse

Overview Cisco Finesse for Contact Center Express is a next-generation Agent and Supervisor Desktop, and is completely web-based, which means no program is needed on the PC other than a browser (Internet Explorer 10+ (Native Mode) or Firefox 31+). With Cisco Finesse, contact centers will not require client upgrades as they did in the past. Cisco Finesse isn’t intended to be a 1 for 1 replacement for our current Agent/Supervisor Desktop, so there will be some differences. Below are the major improvements over traditional Agent/Supervisor Desktop applications: