MiWorkspace: Offboarding - Create a Request from an Incident


This step-by-step procedure describes how to create a Request in ServiceLink from an Incident for MiWorkspace offboarding.

https://umichprod.service-now.com > Incident > Create New

Step-by-Step Procedure

Note: During the creation of the Incident, gather the following information:

  • Employee name and/or uniqname
  • Manager name and/or uniqname
  • Offboarding date/time
  • Type of departure:
    • Transfer
    • Leaving University (Voluntary)
    • Leaving University (Involuntary)
  1. Click More options lookup icon.
  2. Select Toggle Template Bar.
  3. Click More options lookup icon on the template bar.
  4. Search for and select MiWorkspace: Offboarding.
  5. Enter or lookup lookup icon the Caller.
  6. Enter or lookup lookup icon the Location.
  7. Click Save.
  8. Click Create Catalog Order.
  9. Enter applicable information in the Short Description field.
  10. Enter, select, or lookup lookup icon values for applicable fields in the Variables section:

    Note: Expand More information as needed for applicable fields.

  11. Enter applicable Work notes or Additional comments (Customer visible).
  12. Click Close Task.

    Note: The Request Item (RITM) and associated Tasks are automatically assigned to the applicable Neighborhood IT (NIT) for completion.

Last Updated: 
Friday, May 12, 2017