Digital Signage: Troubleshoot Common Deployment Errors

Error Message #1:

Cannot deploy to any of the player machines. Check your network configuration or machine properties and deploy again.

Problem:

The Content Manager software is unable to communicate with the player computer.

Solutions:

  • Verify the Computer name for the digital sign was entered correctly on the properties menu in Content Manager.

    Content Manager Network Tree

  • Verify that the player computer is powered on.
  • Verify your player computer is on the correct VLAN (Your IT group can assist with this).

Error Message #2:

There were errors deploying the metadata. Review each operation's status below.

Problem:

You don't have sufficient access to all of the content on your sign (even if the content is not scheduled).

Solutions:

  • Determine which content item you don't have access to (it will display as blank in the Preview Pane of Content Manager software) and remove it from your sign.
  • Determine the storage location of the item and request access from your local IT group.

    Content item properties menu

Last Updated: 
Thursday, January 12, 2017